Isc Team Leader - Milton, Australia - Modular Mining Systems, Inc

Modular Mining Systems, Inc

Verified Company

Milton, Australia

3 weeks ago

Posted by:

Olivia Brown

beBee Recruiter

Description

ISC Team Leader:

Location:
Milton, QLD, AU, 4064

Req ID: 25733

Onsite or Remote:
Partial Remote Position

Komatsu is an indispensable partner to the construction, mining, forestry, forklift, and industrial machinery markets, maximising value for customers through innovative solutions.

With a diverse line of products supported by our advanced IoT technologies, regional distribution channels, and a global service network, we tap into the power of data and technology to enhance safety and productivity while optimising performance.

Komatsu supports a myriad of markets, including housing, infrastructure, water, pipeline, minerals, automobile, aerospace, electronics, and medical, through its many brands and subsidiaries, including Joy, P&H, Montabert, Modular Mining Systems, Hensley Industries, NTC, and Gigaphoton.

Modular Mining Systems is the global leader in mine management technology and a wholly-owned subsidiary of Komatsu LTD. Our innovative technology powers mine operations in every corner of the globe.

The products we cultivate, the solutions we engineer, and the service we deliver set us apart in the Mining Technology industry.

We're more than a company, and we're a community of passionate, creative professionals striving toward a shared vision: revolutionizing the way the mining industry operates.

With a presence stretching from Johannesburg to Vancouver, Sydney to Lima, you are part of a global brand that supports creativity, fosters innovation, and encourages you to think big, share ideas and be yourself.

The Company:

Job Purpose:

Reporting to the Global Support Manager, the ISC Team Leader (Role) is accountable for leading and managing the ISC team members within their assigned region(s).

Travel Requirements:

Up to 10%.

Job Duties and Responsibilities:

Ensuring the ISC function is delivered with the highest level of professionalism, efficiency, and effectiveness.

This includes:
- meeting contractual obligations for the delivery of service and support to customers.

Setting up and commissioning of new product installations and system upgrades
Endtoend service ticket management in line with MineWare's service delivery policies and procedures.
Managing, developing, and maintaining a firstclass service delivery team to meet the objectives listed above
Contributing to and implementing local and global strategies which will improve levels of customer satisfaction and product availability and reliability.
Timely response and resolution of all customer tickets in line with SLA agreements.
Customer satisfaction.
Execution of and contribution to the continuous improvement of MineWare's Support Framework
Effective HR management to ensure MineWare has effective and sufficient resources to deliver on its service and support obligations.
Providing line management of ISC team members, including contribution to standard human resource management responsibilities such as recruitment, performance management, team motivation, administration, onboarding, policy implementation, etc.

Required Skills:

Work Experience:

3+ year's Experience leading and motivating a team of similar size and capability
Background in ICT, software development, or other relevant training/experience

Technical Experience:

Windows Operating Systems and Networking
User security and rights management
Windows 7 + technology and Windows server technologies
Application setup and maintenance
Understanding Firewall, NAT and Routing rules
Basic network diagnostics
Basic Microsoft SQL Server and Transact-SQL

Desired Skills:

Modular Mining Systems Pty Ltd is an Equal Opportunity Workplace. All qualified applicants will receive consideration for employment without regard to gender, race, age, disability, sexual orientation, or religion.