Customer Service Specialist with 5+ Years Store - North Sydney, Australia - Martian Logic (MyRecruitment+)

Martian Logic (MyRecruitment+)

Verified Company

North Sydney, Australia

1 week ago

Posted by:

Olivia Brown

beBee Recruiter

Description

CAREER-BUILDING ROLE

5+ YEARS EXPERIENCE
HYBRID OR REMOTE WORKING ENVIRONMENT

About The Role

Reporting to the Head of Tech Support, you'll be trained to become the support team leader of one of our product offerings.

You must have 3+ years customer service experience in an environment such as retail, hospitality, IT client success/support... etc.

About The Person

Although we are more than happy to consider any body with passion for customer service, the ideal person would have about 3 years of professional customer service experience.

The KEY however to this role is the genuine passion for quality customer service, problem solving and leadership.

An ideal person would be someone who's a currently employed as store manager, or; a team leader in either hospitality or IT environments - someone who's doing an exceptional job where they are but is looking for professional growth, more responsibility and better remuneration prospect.

You must have:

3+ years experience in customer service related role such as retail, hospitality, IT support/client success
Exceptional communication skills
Passion for quality customer service
Selfdriven and motivated
Willing to learn and grow
Problem solving skills

Career Progression

Team leader
Product Manager
Support Manager
Client Success Manager

Your responsibilities will include

Taking full ownership of the support for one of our products
Triaging client issues and assigning tasks to the Level 2 support team
Stay up to date with the latest changes and features of the platform
Report to the support manager

Culture & Remuneration

Inclusion:
Inclusion is the key to diversity and every employee must behave in a way that makes everyone feels included.

Learning & Growing:

Work closely within world-class business and technical teams where you'll find yourself constantly challenged to learn and grow as a professional.

Remuneration:

We expect a high level of commitment and ownership from our team and in return, we offer very competitive remuneration and benefits.

Based on the years of experience, we're offering the following package for this role:

-
Base: Between $60K and $70K + Super depending on experience
-
OTE: Between $70K and $90K/Year on meeting KPI(s)
-
Share Options: Share options might be offered at end of probation
-
Yearly Salary Review: Your base and OTE will be reviewed every year.