Venue Operations Manager - Sydney, Australia - Hub Australia

Hub Australia

Verified Company

Sydney, Australia

2 weeks ago

Posted by:

Olivia Brown

beBee Recruiter

Description

Welcome to a workspace where sophistication meets functionality

Great Place to Work Certified organisation
Comprehensive wellness programme and lifestyle fund

Hub Australia provides premium workspaces, business networks, and services across multiple locations in Sydney, Melbourne, Brisbane, Canberra and Adelaide. Founded and headquartered in Melbourne, Hub has rapidly grown to become the largest privately-owned coworking operator in Australia, with over 150 staff and 4000 members ranging from small business and government to non-profit and corporations.

Established in 2011, Hub is a Certified B-Corporation and the first coworking space in Australia to be certified Carbon Neutral with Climate Active.

Hub is a fun, energetic, and dynamic environment with plenty of room for growth - as we continue to build the best place to create, share, and work with others, there's a perfect place for you to grow with us.

Your new role:
Venue Operations Manager
- known internally as Clubhouse Manager_

Come mid-2023, Hub Martin Place will open its doors. Nestled in Sydney's most prestigious corporate location, this flagship location will boast a world-class premium business lounge, an aperitivo bar with a carefully curated menu, a personalised lifestyle concierge, along with an array of vibrant social and networking events.

As the Clubhouse Manager, you will be the vibrant heart of this space, ensuring smooth operations and leading exceptional guest experiences.

In this role, your motivation and leadership will empower your team to consistently surpass business objectives, financial targets, and member expectations.

Living our values and delivering on our brand promises, you will cultivate and encourage your staff for individual and team success.

At the helm of the Clubhouse, you will foster a collaborative and operational environment, driving member retention, growth, and the promotion of Hub's services.

Your day-to-day will be as dynamic as the space you manage, making every workday an opportunity to influence and inspire.

What your day to day will look like (but not limited to)

Lead the team culture with regular dialogue, coaching, and professional advancement opportunities.
Drive continuous growth and open feedback culture to enhance performance.
Ensure accurate and timely performance metrics for the team.
Unveil new systems and procedures, integrating them into the team's daily routines.
Advocate for Hub's policies and the commitment to B-Corp certification.
Collaborate with the team to deliver a 6star customer experience in alignment with the National Experience Datasheet Systems (EDS).
Oversee clubhouse billing processes and handle member complaints in accordance with Hub's policies.
Maintain responsibility for member retention metrics, actively driving occupancy and reducing churn rates.
Support the Sales Manager and General Manager with sales, while focusing on upselling opportunities within the community.
Lead clubhouse tours and strategise marketing efforts on both a city and national level.
Continually improve clubhouse operations by providing feedback on current systems, supervising member movements, and managing all building operations.
Manage Clubhouse P&L, ensuring revenue targets and EBITDA are met or exceeded, and assist in the preparation and coordination of budget variances.
At least 4 years' experience managing a diverse, highperforming team.
Minimum 4 years' experience in an account management, sales, or business development role.
Prior managerial experience in a premium coworking provider or 56 star hospitality venue.
A desire to provide oversight across all operational areas, including P&L.
Ability to balance multiple priorities while remaining solutionoriented.
Excellent communication, attention to detail, and time management skills.
Proficiency in presentation skills for regular communication with our community.
A passion for customer relationship management and the capability to develop new business opportunities.
Strong leadership skills, able to motivate your team, peers, contractors, and service providers towards a common goal.

That said, if your experience varies from what we've listed yet you still believe you hold the necessary skills - we would love to hear from you.

The perks of working with Hub:

Immerse yourself in a vibrant, dynamic, and joyous team atmosphere
Join ranks with some of Australia's top organisations, certified as a Great Place to Work
Contribute to a B Corp and certified carbonneutral organisation, committed to making a positive impact on society and the environment
Achieve a balanced lifestyle through our comprehensive wellness programme and lifestyle fund
Expand your skillset and career trajectory with our personalised training and professional development offerings
Support to make a social and environmental impact with paid volunteer leave each year

**All this while workin