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Customer Retention Manager - North Sydney, Australia - Eftsure
1 week ago
Description
OverviewApplication
Description
Eftsure, is a fast-scaling SaaS (Software-as-a-Service) Fraud Technology platform that protects the B2B payments of Australian businesses by providing real-time vendor (supplier) verification and real-time payment protection. In a world of explosive and evolving cybercrime and payment fraud we ensure our customers never pay the wrong people
Our vision is to be the Security Standard for B2B payments with continual platform evolution and international expansion. Our mission is to support the Australian business community to transact securely.
Reporting to the Head of Customer Success you are responsible for fostering and strengthening key relationships with our broad base of customers focusing on deepening customer loyalty and retaining their business by applying best practices for recurring revenue management.
Key Responsibilities include:
About you:
You will have approx. 3 years of experience in a similar customer-facing or Account Management role in a SaaS business.
• Strong technical focus and knowledge of MS Office products.
• Customer Renewal experience with a proven record of retaining customers that are considered churn risks.
• Excellent written and oral communication skills.
• Confident and engaging training and presentation skills
• Well organised and can manage a large portfolio of customers independently.
• Able to deal with conflict and devise potential solutions for our customers.
• A strong work ethic and focus on delivery.
• Demonstrate the Eftsure values in your day-to-day work with your team members and customers.
• An excellent ''can-do' attitude.
If this sounds like you, we would love to hear from you
Role Type
Hybrid
• Permanent
• Full-time
• Mid-level Senior
Company Overview
Eftsure, is a fast-scaling SaaS (Software-as-a-Service) Fraud Technology platform that protects the B2B payments of Australian businesses by providing real-time vendor (supplier) verification and real-time payment protection. In a world of explosive and evolving cybercrime and payment fraud we ensure our customers never pay the wrong people Our vision is to be the Security Standard for B2B payments with continual platform evolution and international expansion. Our mission is to support the Australian business community to transact securely.
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