Customer Service Representative - Sydney, Australia - eToro

eToro

Verified Company

Sydney, Australia

4 weeks ago

Posted by:

Olivia Brown

beBee Recruiter

Description

The world's leading social Trading platform is looking for a quality obsessed service professional to join our incredibly dynamic team of brilliant minds who service our clients at the front line with any issues or queries they may have engaging with our platform

Here you will receive best in class coaching and development and will be joining an energised team who are enthusiastically human, and technically literate.

Working as part of our customer service team, you will work across customer issues while delivering the very best in customer experience.

You don't have to be a genius at trading, in fact we want people who are passionate about creating the best experiences for our clients and we will teach you the rest

Requirements:

Does this sound like you ?

You love learning and working as part of a team
You are passionate and curious about financial trading and problem solving
You are passionate about delivering exceptional customer service
You enjoy being part of group projects and forming incredible relationships
You love fixing problems and educating clients

What will you be doing?

Receive requests for assistance and support and respond with the utmost professionalism possible according to the company's guidelines.
Represent the company and product at the highest possible level and provide a "WOW" professional and service experience
Receive personalised development and coaching
Take part in weekly and monthly recognition and reward programs
Make an impact and contribute to our business success and the success of our clients
Work with the best in the biz from around the world
Go the extra mile to resolve all challenges

You must

Speak English fluently. Additional languages are a big plus
Ideally have experience in dealing with customers
Be motivated to learn
Have Resilience & Be Adaptable
Love problem solving and helping people
Have full working rights for Australia

A typical day at eToro Customer Service

Delight customers in every engagement
Learn about our tech and how to resolve issues
Collaborate with internal and external teams
Work with hands on CS Leaders who are deeply passionate about service and your development
Celebrate the wins with your teammates
Work in an incredible office with truly talented people
We only hire the best

Office Perks