Retirement Living Manager - Forest Hill, Australia - Southern Cross Care (SA, NT & VIC) Inc

Southern Cross Care (SA, NT & VIC) Inc

Verified Company

Forest Hill, Australia

2 weeks ago

Posted by:

Olivia Brown

beBee Recruiter

Description

Be the difference. Enjoy great rewards and benefits.

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Permanent Full Time position

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Salary Packaging benefits up to $15,900 annually to maximise your take home pay

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Bupa Health Insurance and Goodlife Health Club discounts available

About the role

The Retirement Living Manager will be responsible for the successful overall management, sales and customer service of the St Thomas Community Retirement Village in Forest Hill, Vic.

This role provides a high level of client satisfaction in all areas including facilities management, community, hospitality and resident engagement activities that meet Southern Cross Care's expectations.

Key Responsibilities include but are not limited to:

Ensuring the facility and operations of the Village are profitable and successful

due to excellent financial management by achieving or exceeding all budgets
and financial targets

Ensuring the retirement village operations are at all times compliant with all

current legislation including input and management of village budgets and reporting

Ensuring all policies, procedures and documentation required for compliance with the Retirement Villages Act are prepared and implemented in consultation with the Group Manager Retirement Living
Responsible for all sales enquiries for those interested in making the move into our RV, including site tours and hosting marketing activities
Liaising with refurbishment team, assist in the coordination of the refurbishment of vacant villas as required
Regularly communicating with residents on relevant issues to ensure their needs are being met and/or exceeded on a regular basis including holding routine manager information meetings, and ensuring a ample entertainment and activity opportunities including guest speakers
Investigating areas for improvement in the area of customer service and identify

and implement appropriate new services to enhance service provision to
residents

For further details about the role, please refer to our website or the attached position description.

About you
We are looking for people who will be the difference in the lives of our residents and clients.

Demonstrated commitment to meeting the needs of both internal and external customers
Ability to efficiently respond to customer needs and manage expectations
Exceptional interpersonal skills in order to work collaboratively with individual residents to provide them with information and advocacy to enhance their health, wellbeing and independence
Sound negotiation skills as well as the ability to express ideas clearly and concisely
Strong organisational and time management skills
Good leadership skills including the ability to build strong internal relationships and contribute to the team to foster positive working relationships
Sound initiative and the ability to work with mínimal supervision, whilst taking ownership of own workload to meet deadlines
Proficient computer and keyboard skills and the ability to use Google Suite and various inhouse databases
Applicants with previous experience in a similar role will be highly regarded

About us
Southern Cross Care is one of Australia's leading charitable aged care and retirement living service providers.

We value the diversity in our team, live and breathe our values and offer salary packaging benefits to maximise your take-home pay.

When you work for us, we value you as an individual, care for your well-being and develop your skills to help you build your career.

We reward creativity and provide the stability and flexibility you need. When you work for us, you work better for life.

Applications close; 4pm on Wednesday, 28th of June 2023