Collections Support Officer - North Melbourne, Australia - Lort Smith
1 week ago
Description
About us
Lort Smith Animal Hospital is a Melbourne icon, serving its people and animals for 85 years. We are Australia's biggest non-profit animal hospital treating over 20,000 animals a year across two locations.
Our Campbellfield Adoption Centre is a vet clinic and shelter, rehoming surrendered animals, and our North Melbourne hospital and clinic provides a broad range of veterinary and emergency services.
Join us as our new chapter is being written, with the North Melbourne Animal Hospital soon to open a fully redeveloped, modern state of the art building with improved spaces for patients and updated facilities to support the wellbeing and operations of our hard-working staff.
Make a difference in the lives of people and animals every day
Are you a customer focussed team player with strong communication skills, ready to put your excellent time management and negotiation abilities into action? Are you a confident communicator, able to connect with our clients naturally, using empathy and compassion?
You'll have a genuine desire to help others.
You thrive working in a busy environment with a diverse range of clients and interactions, where no two days are the same.
Responsibilities
- Demonstrate high levels of customer service to maximise the timely recovery of missed payments
- Investigate and resolve discrepancies in order to provide a fair and reasonable result for all parties concerned
- Display sensitivity to hardship and vulnerability issues whilst ensuring collection performance is maintained
- Actively use problemsolving and conflict resolution skills to achieve positive outcomes
- Play a crucial role in enabling the effective ongoing operation of the hospital
Requirements:
- Significant collections experience
- Excellent communication and negotiation skills, with a friendly, approachable manner to build positive relationships with clients and staff
- Experience within a credit environment
- Ability to maintain calm and composed when faced with challenging circumstances
- Strong administrative and compliance background
Benefits
- A supportive and inclusive team environment
- Work in a new, modern redeveloped hospital
- Discounted veterinary treatment, products and pet insurance
- Pet friendly policies bring your dog to work
- Rewarding roles, focussed on providing inclusive services to the community
- Confidential, generous employee counselling program
- Lort Smith is a great place to work. We are an equal opportunity employer and actively support workplace diversity, equity and inclusion._
- It is a requirement of this role that you are fully vaccinated in line with ATAGI guidelines. We do however have a medical exemption process which can be discussed on a case by case basis._
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