Customer Service Team Member - Forest Hill, Australia - Eastern Health
Description
Permanent Part TimeBurwood Location
Work/life balance
Generous Salary Packaging
Eastern Health
Eastern Health is one of Melbourne's largest public health services.
We provide a range of emergency, surgical, medical and general healthcare services, including maternity, palliative care, mental health, drug and alcohol, residential care, community health and state-wide specialist services to people and communities that are diverse in culture, age, socio-economic status, population and healthcare needs.
About the roleThe EH Contact Centre is located in Burwood East and provides inbound telephone customer service between the hours of 7am to 11pm, 7 days a week
As the first point of phone contact for Eastern Health the day to day tasks include but not limited to:
Inbound call centre role (no face to face)
Provide phone support for internal Eastern Health staff who require access to other Eastern Health departments and services
Assist with phone enquiries from the community regarding Eastern Health services
Connect Eastern Health Doctors to other Doctors or services
Provide great customer service tailored to the customers' needs
Although we are located in Burwood East, we provide service for all Eastern Health Sites
There may be the opportunity to work some shifts from Home after successfully completing training/competency
The role on offer:
Permanent Part Time
21.5 hrs per week
Wednesday , Thursday and Friday
Please refer to the attached position description for further details of the role.
Vaccination against infectious disease is a mandatory requirement of this role.
An offer of employment is conditional on you providing evidence that you are currently vaccinated against COVID-19 with booster & Influenza, prior to commencing employment.
What we offerEastern Health offers a variety of fantastic Employee Benefits, view the extensive range here
Diverse and engaging career opportunities
Friendly & supportive team
Flexible working hours
Salary packaging options
Career progression in our teaching hospitals
Next Steps
Please note:
Eastern Health is a child safe organisation, committed to promoting the wellbeing and cultural safety of Aboriginal children, children with disabilities and all children in their diversity.
Values in Action:
Respect for all | Safe always | Partnering in care | Learning and improving every day
Contact Person
MALCOLM TAIT
Contact Number
Alternate Contact Person
Karen Chalmers
Alternate Contact Number
Closing Date
12/12/2023
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