Customer Service Representative - Ballarat, Australia - Laminex AU

Laminex AU

Verified Company

Ballarat, Australia

1 week ago

Posted by:

Olivia Brown

beBee Recruiter

Description

Our Australian Made Story
We've been a part of the iconic Australian design landscape for over 85 years.

Only a few short years after Australian's became happy little Vegemite's, families were spreading their toast in kitchens and on tables made by us.

We've come a long way.

Today, you'll see Laminex on surfaces everywhere you look - be it hospitals, shopping centres, restaurants or your home, our team spend their day designing products so that all Australians can experience life in beautiful spaces.

About the Role

Based in Ballarat, Laminex are seeking an experienced Customer Service Assistant to join us in a fixed 12month term capacity ASAP.

The main purpose of this role will be ensuring a high level of customer service, production support & continuous improvement focus in the area of customer service, while developing standard procedures relating to service and process control.

Other duties may include:
Responsible for servicing customer orders & quotes
Servicing customers via digital orders and answer phones ques
Coordination of goods from suppliers
Liaison with customers, inventory, schedulers, production team and external suppliers
Order and schedule monitoring to meet customer promise
Ensuring targets and KPIs are being met
Daily monitoring of incoming orders for customer requirements
Participate in processes and identify opportunities for improvement to promote best service
Uphold the strong Laminex safety values and operate under belief "all injuries are preventable"

Required skills / experience

As our Fixed Term Customer Service Officer, you will be an integral member of our supply team and continue to develop your career within an innovative and driven organisation.
You will ideally hold:
Approx. 6 months + of previous warehouse experience (ideally dispatch or similar role)
Full time availability **Remove
Strong computer literacy, including Microsoft Office
Continuous Improvement mindset
Previous customer service experience in similar manufacturing industry
An understanding of core business, inventory and accounting practices including financial systems knowledge
Ability to create and maintain professional relationships with both internal and external stakeholders

Life at Laminex

Laminex is focused on the success and support of our people through numerous initiatives, we ensure that everyone can enjoy Life at Laminex.

This includes Live Workplace TV, Podcasts, Wellbeing Frameworks, Top Talent programs and Flexible working. We believe in life outside of work. Your wellbeing is important, and this is what makes you perform at your best.

Here are a few more reasons we have just been named as one of Australia's "Best Places to Work"

Ongoing training and development with over 600 online learning modules available for you to upskill at any time.
A culture that truly promotes innovation.
We are an Equal Opportunity Employer; we strive to create an inclusive environment for all our employees