Rostering Administrator - Glenside, Australia - Southern Cross Care (SA, NT & VIC) Inc

Southern Cross Care (SA, NT & VIC) Inc
Southern Cross Care (SA, NT & VIC) Inc
Verified Company
Glenside, Australia

1 month ago

Olivia Brown

Posted by:

Olivia Brown

beBee Recruiter
Description

Dynamic not-for-profit organisation:

-
Full time and part time position available:


  • Bupa Health Insurance & Goodlife Health Club discounts:
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Salary Packaging benefits up to $15,900 annually to maximise your take home pay:


  • Excellent city-fringe location with onsite parking
Do you have exceptional customer service skills and the ability to work collaboratively with colleagues and clients?


If so, we have exciting career opportunities for customer focused individuals to provide rostering support to our dedicated Home Care Services team.


About the role


Working in collaboration with the multi-disciplinary Home Support Services Team, the Rostering Administrator plays a key role in ensuring that services are delivered consistently, on-time, and in line with each client's individual needs, goals, preferences and applicable budgets.

Key responsibilities of this role include but are not limited to;

  • Identifying and responding to client risk by using client alerts, attributes and
"About Me" profiles

  • Demonstrating knowledge of the region, staff attributes, locations and
developing runs using effective prioritising of allocation

  • Demonstrating effective problem solving and staff forecasting in daily/weekly
Coordinator meetings

  • Building service runs for staff, using mapping tools to minimise travel time and
maximise staff utilisation while promoting primary carer model of services

  • Forecasting and planning coverage of daily and booked annual leave
  • Completing end of month checking processes in a timely manner ensuring accuracy of billing while meeting finance deadlines
  • Logging and responding to all feedback and complaints efficiently enabling followup and action
  • Assisting clients and families to understand service delivery
For further details regarding the scope of the role, please refer to our website or the attached job description.


About you

  • Demonstrated experience in a similar administrative role
  • Exceptional organisational and time management skills as well as sound problem solving abilities
  • Strong interpersonal skills to negotiate effectively, mitigate conflict, establish trust and manage expectations
  • Effective communication skills, both written and verbal
  • Demonstrated initiative and ability to work with mínimal supervision, whilst taking ownership of workload to meet deadlines
  • Ability to use database and procurement systems for booking, reporting and administration purposes
  • Basic knowledge of the requirements of the Aged Care Standards as are applicable to the role
  • Business administration or Customer Service qualifications or equivalent at any level desirable
  • Applicants with previous experience within the Aged Care industry will be highly regarded

About us


For more than 50 years, Southern Cross Care has been providing quality aged care and retirement living services to our community.

We're guided by our compassionate, capable, collaborative and creative values, and we want people who share these values to join our team.


If you want a rewarding job in an award-winning organisation that values you as an individual and offers great benefits and learning and development opportunities, there has never been a better time to join Southern Cross Care.


Applications close; 4pm on Thursday, 26th of January 2023
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