Guest Services Host - Gold Coast, Australia - Village Roadshow Limited

Village Roadshow Limited

Verified Company

Gold Coast, Australia

2 weeks ago

Posted by:

Olivia Brown

beBee Recruiter

Description

Must be available to work a 7-day rotating roster between the hours of 8.30am to 5.30pm on any day including weekends, school holidays and evening function work.

Duties:

Assist lost and found enquiries in accordance with set procedures
Process Animal Adventure bookings and ticket upgrades
Conduct VIP escorts and park familiarisations
Handle feedback or complaints and solve/follow up in accordance with set

procedure

Conduct Main Reception duties including answering switchboard calls,

mail/courier processing, daily reporting of park operations etc.

Respond and participate in emergency situations if necessary, in line with

policy and procedures

Provide a thorough knowledge of all Village Roadshow Theme Parks

properties

Skills and Experience:

Welldeveloped organisational skills and strong administrative skills
Previous reception experience with communication systems and/or switchboard experience
A positive, friendly and enthusiastic personality
A professional attitude and exceptional level of customer service
Proven conflict resolution and complaint handling skills
Ability to use initiative to solve problems quickly and efficiently
Must be available to work a sevenday rotating roster, including weekends,

school holidays and evening functions

Current Provide First Aid and CPR certificate, or willing to obtain this

qualification prior to commencement

Benefits:

Unlimited free entry to our theme parks
Food and beverage and retail discounts
Unique team member events
Opportunity for professional development

About the company:

Village Roadshow Theme Parks comprises of Warner Bros.

Movie World, Wet 'n' Wild Gold Coast, Paradise Country, Australian Outback Spectaculars Heartland, Village Roadshow Studios, Sea World and Sea World Resort.

We encourage a fun, entertaining and enthusiastic environment whilst '_Creating joy and memories that last lifetimes'_