Talented Customer Service Administrator - Acacia Ridge, Australia - Richard Jay

Richard Jay

Verified Company

Acacia Ridge, Australia

1 week ago

Posted by:

Olivia Brown

beBee Recruiter

Description

Do you enjoy making a difference and being part of a growing team?

Great wage and conditions, negotiable depending on experience
Company Incentives and Staff Discounts
Training and hands on development
A fun and rewarding team environment

THE ROLE:

This full-time position will be joining our existing team which provides laundry solutions to our customers Australia wide.

The ideal applicant will have customer service experience with general administrative duties, excellent communication and customer service skills with a focus on time management.

We need an energetic, reliable, friendly person with a positive attitude, excellent interpersonal skills and experience in delivering premium customer service.

RESPONSIBILITIES:

To maintain a high level of coordination between service technicians, contractors, administration staff, customers and clients.
Provide exceptional service to our customers in a prompt and professional manner on the phone
Work crossdepartmentally to research and resolve customer issues on the first call
Troubleshoot issues in order to implement a resolution and provide a great customer experience
Demonstrate excellent communication and interpersonal skills
Able to deescalate calls
Administration of client service and order information into our computerised systems
Perform extensive research to further understand customer problems and offer solutions
Being a primary point of contact for all incoming service, support and spare parts requests from internal and external customers
Identify opportunities in servicing processes and suggest solutions
Able to offer and sell relationshipbuilding solutions as part of a seamless integrated conversation
Provide regular feedback from our customers to continue to simplify future experience

THE SUCCESSFUL APPLICANT WILL REQUIRE:

Previous call center or customer service experience
Excellent phone manner along with written and verbal communications skills.
Excellent customer service skills and customer followup procedures.
Be a methodical worker who has great attention to detail.
Ability to work in all support aspects of service delivery Nationally including issuing work orders, quotations & logging faults into information management systems
Be proactive, selfstarter and reliable with an enthusiastic 'cando' attitude
Knowledge of Microsoft Office Applications with excel being essential.
Able to demonstrate multitasking abilities, priority and Time Management in a teamwork environment.
An advantage would be knowledge in using Microsoft Dynamics

WHAT YOU GET:

Great wage and conditions negotiable depending on experience
Company Incentives and Staff Discounts
Training and hands on development
A fun and rewarding team environment
Experience working along beside a switched on, energetic, team

THE COMPANY:

Our Australian-owned family business has grown steadily into an internationally award-winning company with exclusive distribution arrangements.

We sell and service laundry equipment, chemicals, dispensing, hygiene, and ware washing equipment across Health, Mining, Defence, Corrections, Hospitality, and Vended Laundromat Industries.

We work with the worlds premium Commercial/Industrial brands including Electrolux Professional, LG and Brightwell.

If you are a highly motivated and energetic person with previous customer service experience, wanting to be part of a successful team and make a real difference, then we would be delighted to hear from you.