Customer Service Advisor - Scoresby, Australia - Cummins Inc.

Cummins Inc.

Verified Company

Scoresby, Australia

1 week ago

Posted by:

Olivia Brown

beBee Recruiter

Description

Customer Service Advisor - Parts

Description

Customer Service Advisor - PARTS
Our culture believes in _POWERING YOUR POTENTIAL_.

We provide global opportunities to develop your career, make your community a better place and work with today's most innovative thinkers to solve the world's toughest problems.

We believe in flexibility for you to explore your passions while making an impact through meaningful work within our inclusive workforce.

That's what _#LifeAtCummins_ is all about.

We are looking for a talented Customer Service Advisor to join our team specialising in Customer service _PARTS_ department, and support for our Customer Support Centre in Scoresby

In this role, you will make an impact in the following ways:

Act as the first point of contact for our valued customers across the South Pacific region
Assisting with parts interpretation and the provision of required parts
Advise on part suitability and talk your customers through the best solution for the job
Orders and quotes will be received and processed in a timely manner

To be successful in this role you will need the following:

Previous customer service and administrative experience
Adaptability to new software and processes
Salesforce experience an advantage
The ability to prioritise complex tasks
Experience and a keen interest in the Automotive industry or engines highly desired
Must be able to work a Rotating Roster
Office based 2 days and Working from home
High attention to detail
Applicants must reside and hold Australian Citizenship/Perm Residence to be considered for this role.

Compensation and Benefits
Competitive hourly rate paid as a permanent salary. Overtime penalties. Uniform. Further training. Participation in an annual variable compensation (bonus) program. Income Protection continuance insurance. Discounts with select private health insurance, PC software/hardware and a range of vehicles. Annual remuneration reviews. Safety equipment / PPE and uniforms provided and a range of personal and professional benefits.

At Cummins, we are an equal opportunity employer dedicated to diversity in the workplace. Our policy is to provide equal employment opportunities to all qualified persons without regard to race, gender, colour, disability, national origin, age, religion, union affiliation, sexual orientation, veteran status, citizenship, gender identity and/or expression, or other status protected by law._
Compensation and Benefits

Qualifications

Customer Service Advisor - PARTS
Our culture believes in _POWERING YOUR POTENTIAL_.

We provide global opportunities to develop your career, make your community a better place and work with today's most innovative thinkers to solve the world's toughest problems.

We believe in flexibility for you to explore your passions while making an impact through meaningful work within our inclusive workforce.

Act as the first point of contact for our valued customers across the South Pacific region
Assisting with parts interpretation and the provision of required parts
Advise on part suitability and talk your customers through the best solution for the job
Orders and quotes will be received and processed in a timely manner

To be successful in this role you will need the following:

Previous customer service and administrative experience
Adaptability to new software and processes
Salesforce experience an advantage
The ability to prioritise complex tasks
Experience and a keen interest in the Automotive industry or engines highly desired
Must be able to work a Rotating Roster
Office based 2 days and Working from home
High attention to detail
Applicants must reside and hold Australian Citizenship/Perm Residence to be considered for this role.

At Cummins, we are an equal opportunity employer dedicated to diversity in the workplace. Our policy is to provide equal employment opportunities to all qualified persons without regard to race, gender, colour, disability, national origin, age, religion, union affiliation, sexual orientation, veteran status, citizenship, gender identity and/or expression, or other status protected by law._ **Compensation and Benefit