Casual Service Delivery Controller - North Sydney, Australia - Pacific National

Pacific National North Sydney, Australia

2 days ago

Casual/Holiday

Description

Casual Service Delivery Controller - Bulk

Multiple casual opportunities available
North Sydney location
Rotating 12hr shift roster (Including day and night shifts) while in training, then working on a casual roster

About us

Pacific National (PN) is the largest private provider of diversified rail freight services in Australia. We haul a variety of freight including coal, intermodal containers, steel, and a range of bulk commodities and materials that keep the region's economy, businesses and households running. We are a company built on solid foundations and we are incredibly proud of the essential role we continue to play supporting Australia's supply chain. At Pacific National, we take great pride in delivering our best every day and have a relentless focus on customer service and place safety above all else.

We operate nationally with approximately 3,500 staff in over 90+ sites across Australia. We respect and care for the communities in which we operate and continue to evolve our community engagement and strengthen relationships through partnerships and investment. We are focused on reducing the carbon emissions of our business, while also enabling the reduction of carbon emissions in the broader supply chain to support the National targets.

About the role

The Service Delivery Controller (SDC) role is a great way to jump-start your career with Pacific National In this position you will be trained to monitor, manage, and deliver services and work within a team to ensure all our services run safely on time and efficiently.

This position will suit an individual with a 'Can Do' attitude willing to take the time to learn how the Rail Industry and Pacific National operate whilst working in a dynamic environment that is fast paced and everchanging

Given the casual nature of the role, you will also need to have the flexibility to work a rotating 12hr shift roster which will include working day and night shifts along with weekends for the first couple of months whilst in training, then move into a casual roster working ad hoc shifts (including weekends when required) and assisting with leave coverage for the business.

Key responsibilities include:

Acting as the first point of contact for all stakeholders in your area of operations – train crew, network, maintenance, operations and more.
Entry of detailed and quality data into our transport and labour management systems
Directing the movement of our crews across your area to minimise crew travel in cars while ensuring minimal delay to our services
Identifying incidents and events that would cause our services to go off plan, and finding the quickest and most efficient way to manage the disruption and return to the plan
Commitment to providing exceptional customer service; building strong working relationships with all customers (internal and external).

About you

We are seeking dynamic candidates with a positive outlook and a keen desire to enter the rail industry, eager to absorb comprehensive training and knowledge to launch their careers Ideal applicants will be acknowledged team players with a solid customer-focused background and thrive in a setting where each day brings new challenges. You will also possess creative problem-solving skills and the ability to address issues effectively under pressure.

In addition:

Flexibility to work a rotating 12-hour shift pattern
Excellent communication skills with the ability to communicate effectively using multiple mediums (phone, email, text messages, etc)
Intermediate level computer skills, with a background in transport or labour (rostering) management systems and/or reporting systems advantageous but not essential
Ability to operate effectively in a team
Confidence to review and assess available information and to make appropriate decisions
An interest in pursuing a long career in Transport and Logistics is highly advantageous

We are proud to be a WORK180 Endorsed Employer for women, and you can visit our Work180 page Pacific National | WORK180 Endorsed Employer to find out more including a list of all of our benefits and policies.

We are seeking applicants who share our values: Make it simple, Share More, Kindness, Gratitude, Curiosity, and Own it. These values help us achieve strong connections with everyone we work with and play an important part in motivating us all to do our best work.

Do you need reasonable adjustments during the recruitment process?

If you need an adjustment in the recruitment process, please outline at the time of your application.

Closing date

Applications close 17th May 2024

Next steps

Are you ready to be part of our future?

To apply, please click on the 'Apply' button and follow the prompts.

To find out more about Pacific National, our benefits and opportunities we offer, visit our careers page:

Acknowledgement of Country

We acknowledge the Traditional Custodians of the land on which we work, live and rail. We pay respect to Elders past, present and future and to the continuation of cultural, spiritual and educational practices of all Aboriginal and Torres Strait Islander peoples

Service Delivery Controller

3 days ago

Pacific National North Sydney, Australia

**Service Delivery Controller** · - Permanent opportunity · - Manage our BU haulage services from within the day of operations control function. · - North Sydney location · - 12 hour rotating shifts, days/nights/weekend/public holidays (even time roster) · **About us** · Pacific ...
Service Delivery Controller

3 days ago

Pacific National North Sydney, Australia

Casual opportunity · - Manage our BU haulage services from within the day of operations control function. · - North Sydney location, · - Rotating 12hr shifts while in training, then approx. 24/-36hrs a week on a casual roster. · **_ Pacific National is committed to diversity in o ...
Service Delivery Controller

5 days ago

Pacific National North Sydney, Australia

Permanent opportunity · - Manage our BU haulage services from within the day of operations control function. · - North Sydney location, training provided · - 12 hour rotating shifts, days/nights/weekend/public holidays (even time roster) · As a Service Delivery Coordinator, you w ...
Casual Service Delivery Controller

4 days ago

Pacific National North Sydney, Australia

**Casual Service Delivery Controller** · - Casual opportunity · - Manage our BU haulage services from within the day of operations control function · - North Sydney location, training provided · - 12 hour rotating shifts, days/nights/weekend/public holidays (even time roster) · - ...
Casual Service Delivery Controller

3 days ago

Pacific National North Sydney, Australia Casual/Holiday

Casual Service Delivery Controller - Intermodal · Casual opportunity working within our Intermodal business unit · Manage our BU haulage services from within the day of operations control function · North Sydney location, training provided · 12 hour rotating shifts, days/nights/ ...
Casual Service Delivery Controller

1 week ago

Pacific National North Sydney, Australia Casual/Holiday

Casual Service Delivery Controller - Intermodal · Casual opportunity working within our Intermodal business unit · Manage our BU haulage services from within the day of operations control function · North Sydney location, training provided · 12 hour rotating shifts, days/nights/ ...
Casual Service Delivery Controller

3 days ago

Pacific National North Sydney, Australia

Key Responsibilities: · Acting as the first point of contact for all stakeholders in your area of operations – train crew, network, maintenance, operations and more. · Entry of detailed and quality data into our transport and labour management systems · Directing the movement of ...
Casual Service Delivery Controller

1 week ago

Pacific National North Sydney, Australia

Key responsibilities include: · Acting as the first point of contact for all stakeholders in your area of operations – train crew, network, maintenance, operations and more. · Entry of detailed and quality data into our transport and labour management systems · Directing the mov ...
Project Support Specialist

2 days ago

Employment Hero North Sydney, Australia

**About us** · Rail Systems Australia is an independent Australian rail engineering practice providing rail operators and their partners with trusted advice. We deliver innovative, safe and reliable solutions through the integration of rail telecommunications, signalling, automat ...
Hospital Ward Delivery

3 days ago

Momentum Consulting Group Pty Ltd North Sydney, Australia

We are currently seeking a ward delivery person for our client who is a leading pharmaceutical company, located in St Leonards/North Sydney. · **About the Role**: · - This role requires packing and delivery of pharmaceutical products throughout two leading hospitals. You will be ...
Manager, Procurement

6 days ago

Royal Caribbean Group North Sydney, Australia

**Procurement Manager** · **COMPANY OVERVIEW**: · Royal Caribbean International has been delivering innovation at sea for more than 50 years Each successive class of ships is an architectural marvel that features the latest technology and guest experiences for today's adventurous ...
Post Production Coordinator

1 week ago

Nine North Sydney, Australia

**Company Description** · Nine is Australia's largest locally owned media company - the home of Australia's most trusted and loved brands spanning News, Sport, Lifestyle, and Entertainment. We pride ourselves on creating the best content, accessed by consumers when and how they w ...
Customer Incident

2 days ago

Pacific National North Sydney, Australia

**Customer Incident & Performance Officer** · - **Support our Coal haulage services from within the Day of Operations control function**: · - ** Permanent opportunity, North Sydney location**: · - ** 12 hour rotating shifts, even time roster, weekend and night work required.** · ...
Program Co-ordinator and Analyst

3 days ago

Zinfra North Sydney, Australia

Hybrid working works a combination of remote working and on-site / in office. · - Work / life balance focusing on you and your family + additional annual leave options. · - Paid primary & secondary parental leave & well-being/family support benefits. · **Program Co-Ordinator and ...
Learning and Capability Specialist

1 week ago

LCA SUPPORT OFFICE North Sydney, Australia

**Learning and Capability Specialist** · Join a business helping more people feel confident with the help of science-led treatments. · We're on the lookout for a **Learning and Capability Specialist, **who shares our passion for helping more people feel their version of good. As ...
IT Service Delivery Manager

1 week ago

Pacific National North Sydney, Australia

**Dynamic operational rail environment with a variety of systems and technology**: · - ** Located in our head office in North Sydney**: · - ** Flexible working environment** · **About us** · Pacific National (PN) is the largest provider of diversified rail freight services in Aus ...
Learning and Capability Specialist

4 days ago

LCA SUPPORT OFFICE North Sydney, Australia

**Learning and Capability Specialist** · We're on the lookout for a **Learning and Capability Specialist, **who shares our passion for helping more people feel their version of good. As **a Learning and Capability Specialist**, you will be based at our training academy in **Brisb ...
Copy of Technical Consultant

1 week ago

Experian North Sydney, Australia

Company Description · Experian unlocks the power of data to create opportunities for consumers, businesses and society. We gather, analyze and process data in ways others can't. We help individuals take financial control and access financial services, businesses make smarter deci ...
Sustainability Lead

1 week ago

Martinus Rail North Sydney, Australia

Do you thrive on driving a solution-focused environment? · - Are you committed to delivering outcomes that exceed expectations? · - Do you make things happen, and get the job done, no matter what? · **The Company** · Martinus is a 100% Australian-owned and operated rail construct ...
Lead Cloud Application Consultant

1 week ago

opentext North Sydney, Australia

**OPENTEXT - THE INFORMATION COMPANY** · As the Information Company, our mission at OpenText is to create software solutions and deliver services that redefine the future of digital. Be part of a winning team that leads the way in Enterprise Information Management. · **THE OPPORT ...