Medical Receptionist and Administrative Assistant - Macquarie University, Australia - Macquarie University Hospital

Macquarie University Hospital

Verified Company

Macquarie University, Australia

3 weeks ago

Posted by:

Olivia Brown

beBee Recruiter

Description

PRIMARY DETAIL

We are looking for an experienced Medical Receptionist to join our busy and diverse Opthamology practice at Macquarie University Clinic.

THE ROLE- Part-time (3days/week) position available within Macquarie University Clinic Join an organisation at a time of growth and expansion in a supportive team Competitive Salary, plus 10% superannuation & access to the full salary packageWe are seeking a skilled Medical Receptionist and Administrative Assistant who thrives to work in a dynamic, multi-faceted and fast-paced environment within MQ Clinics (Opthamology).

The role will be responsible for the provision of high-quality administrative support services to general and specialist practice clinicians in their clinic rooms.

You will work as part of a team to ensure a high-quality patient experience and work with clinicians enabling them to a run an efficient and professional practice.

The role requires a firm commitment to excellent customer service, patient-centred care and learning and managing a variety of processes.

Key accountabilities include:

Provide administrative support and liaise with patients in person and over the phone
Manage patient appointments with clinicians
Ensure patients are billed in an accurate and timely manner
Update and maintain confidentiality of patient recordsAbout You

You will be an enthusiastic and professional individual who enjoys interacting with customers/patients to provide excellent customer service in each and every interaction.

You will have previous reception and administration or customer service-related experience.

You will enjoy working in a lively environment with excellent organisational skills and the ability to prioritise work while maintaining a high level of accuracy.

If you are proactive in nature and appreciate working with patients, looking for an opportunity to work for a unique healthcare organisation with exposure to work in a multidisciplinary environment, then you will thrive in this role

About Us

At

MQ Health

we unite the best clinicians, the most qualified researchers and the most dynamic teachers to lead the development of health and medical education and practice in Australia.

We are Australia's first fully integrated university-led health sciences centre, combining excellence in clinical care with teaching and research. MQ Health brings together Macquarie University Hospital, MQ Health Clinics, and the Faculty of Medicine and Health Sciences.

MQ Health's integrated approach delivers holistic patient care and treatment informed directly by world-renowned research and continuous learning for improved patient outcomes, enhanced student experiences and more and better research.

Key Accountabilities include (but not limited to):

Greeting and assisting all persons arriving at the clinic
Providing customer service, making appointments and answering enquiries from patients and medical practitioners
Scheduling patient appointments in line with the requirements of each clinician
Ensuring accurate data entry of patient information into the patient management system
Organising patient surgical/hospital quotes
Assist clinicians in managing their inpatient hospital work
Preserving confidentiality and privacy of all patient information and records
Ensuring patients are billed and receive receipts in a timely manner
Processing Medicare and Private Health Fund billings
Monitoring and ordering supplies as required
Organising room repairs with MQ Health/MUH facilities teams in a prompt manner
Attending to general housekeeping duties in reception, kitchen, bathroom and waiting areas
Communicating, liaising and coordinating duties with other administrative and reception staff in the clinic and throughout other MQ Health and affiliated clinics
Opening and closing the practice in accordance with procedures
Collection/sorting of incoming mail and coordination of outgoing mail-
Reconciling end of day cash/EFTPOS and undertaking associated banking tasks

To Apply

To be considered for this position, you will demonstrate in your resume and a 1-page cover letter that you possess:

Demonstrated sound verbal and written communication skills and ability to build rapport and empathise with patients
Demonstrated commitment to high level of customer service delivered in a professional manner at all times
Demonstrated 3 years reception and/or administration experience
preferably working in a general or specialist medical practice or hospital setting

- _(but not essential)_

Competency in healthrelated software packages (Genie or Best Practice)
Excellent organisational and time management skills
Excellent attention to detail
Ability to work effectively as part of a team
Commitment to uphold and be a steward of the Mission, Vision and Values of MQ Health.

Role Specific Conditions: