Service Delivery Manager - Sydney, Australia - FIS Global

FIS Global

Verified Company

Sydney, Australia

3 weeks ago

Posted by:

Olivia Brown

beBee Recruiter

Description

Position Type:

Full time

Type Of Hire:

Experienced (relevant combo of work and education)

Travel Percentage:

FIS is a Fortune 500 global leader in financial services technology, with a focus on retail and institutional banking, payments, asset and wealth management, risk & compliance, as well as consulting and outsourcing solutions.

FIS serves more than 20,000 clients in over 130 countries and employs more than 65,000 people worldwide, FIS provides software, services and outsourcing of the technology that empowers the financial world.

About the Role:

Provide leadership for S&M team including planning, coaching, recruitment, selection, performance development and mentoring
Drive resolution for 1st, 2nd or 3rd level tickets as required and enhancement of the company's core products and clients customized components
Work in a team comprising other domain expertise such as QA specialists, BA's Dev's, TA to ensure the functions developed are sufficiently tested and are of satisfactory quality and meet requirements specified
Work with project delivery teams as required.
Provide 24 x 7 oncall support for assigned productionrelated systems
Manage resources in a costeffective, innovative manner including assisting subordinates in effective use of resources and tools
Managing the team to investigate of customer support problems and escalate as required
Manage team to conduct codelevel software analyses to identify root cause of bugs and/or system modifications as needed
Manage and resolving problems reported by external clients (including liaising with clients during the investigation and resolution)
Ensure deadlines and delivery schedules are met and reallocates workload as necessary
Perform project delivery and support planning to meet client and Industry timelines

About You:

As a Service Delivery Manager you will have a proven track record in supporting customers and working with support teams troubleshooting issues

You will also have:

Proven experience in a Delivery Management role
Preferably at least 5 years' experience in software development using methodologies such as Agile, Scrum or DevOps
Experience with Oracle and SQL databases such as Postgres, Aurora
Knowledge of CI environment (Jenkins)
Ability to work in a Linux environment with scripting
Experience developing RESTful Web Services
Understanding of TDD, unit testing, and integration testing (i.e., Citrus, Cucumber etc).
Experience with a wide range of interface design, development and debugging tools, techniques and methodologies
Sound experience with testing tools and quality control requirements
Knowledge of primary database engines with a demonstrated ability to write complex SQL queries
Highly flexible and adaptable to changing priorities
Bachelor's degree in Computer Science, Engineering or the equivalent combination of education, training or work experience. Postgraduate education is desired

Added Bonus If You Have:

Experience in AWS, AZURE and cloud based technologies will be an asset
Knowledge of Docker or Kubernetes environment is an advantage
CI/CD knowledge will be an asset
Knowledge of Websphere Integration Developer (WID), Eclipse, IntelliJ or NetBeans will be an asset
Payment expertise e.g. DE, NPP, ISO20022, SEPA, SWIFT MT will be an asset

What we offer you:

An opportunity to work with a leading Fortune 500 Fintech
An attractive compensation package including medical and personal insurances and employee share scheme
A flexible work environment

LI_TC2

Privacy Statement

FIS is committed to protecting the privacy and security of all personal information that we process in order to provide services to our clients.

For specific information on how FIS protects personal information online, please see the Online Privacy Notice.

Sourcing Model

Recruitment at FIS works primarily on a direct sourcing model; a relatively small portion of our hiring is through recruitment agencies.

FIS does not accept resumes from recruitment agencies which are not on the preferred supplier list and is not responsible for any related fees for resumes submitted to job postings, our employees, or any other part of our company.

pridepass