Customer Support Officer - South Yarra, Australia - Lovelight

Description

About us
The Shutters Department (TSD) is a fully online DIY business, specialising in plantation shutters. We embrace the start-up culture - we are lean, data driven, and passionate about the customer experience.

See what people are saying about us - it's good From small beginnings, TSD continues to grow and has big plans for future growth.

TSD is a fully owned subsidiary of Lovelight, an Australian and New Zealand company that designs custom window furnishings for beautiful spaces, and the team works and plays alongside Lovelight team members.

To attract the best we make sure we offer the best, with opportunities for development, career progression and performance rewards for the right person.

At TSD we are a small but mighty team of five and looking for a sixth to join our dynamic and supportive team.

We are collaborative and while we all have individual roles, everyone's a generalist and must be willing to jump in and help where required, regardless of primary role responsibilities.

This position reports to the head of TSD and you will form strong working relationships with all members of the team.

Responsibilities

• Provide the daytoday human contact that makes the TSD online model work
• Quickly build relationships and trust with customers
• Problem solve and trouble shoot on orders, and anticipate what customers want before they know it themselves
• Using the systems provided, maintain and manage task lists, records and call notes
• Contribute to the smooth running of TSD, and support team mates as needed
• You will go over and above what is expected of you, and will amaze and impress customers and team mates alike

Personal attributes, qualifications, skills, and experience

• We are looking for someone who enjoys talking to people, who is comfortable on the phone and excellent at building rapport an extrovert is ideal
• You will have at least 3 years' experience in a similar role
• You will be experienced at making both outbound calls to offer assistance to leads, as well as taking and running with inbound requests for help
• Organised is your middle name, and you have the ability to quickly learn (and adhere to) new systems and processes
• Time management comes naturally to you, and you make the most out of the time you have available in your day
• Checking the detail is second nature, and checking again is something you know will bring you peace of mind
• You will have experience in being a selfstarter motivation comes easily to you
• Looking for ways to improve how TSD works will always be in the back of your mind

Expectations

• You will bring positivity and energy to your role
• Use your best efforts to promote the interests of TSD at all times
• Know and adhere to our company policies, procedures and guidelines that exist to help us be our best
• Embrace difference, and value all aspects of diversity, be respectful of others

Job Types:
Full-time, Permanent


Benefits:

• Work from home

Schedule:

• Monday to Friday
• No weekends

Ability to commute/relocate:

• South Yarra, VIC 3141: Reliably commute or planning to relocate before starting work (required)

Experience:

• Inbound call centre: 1 year (preferred)
• Outbound call centre: 1 year (preferred)
• Customer service: 1 year (preferred)

Work Authorisation:

• Australia (preferred)

Expected Start Date: 01/02/2023