Customer Service Officer - Wingfield, Australia - BlueScope

BlueScope

Verified Company

Wingfield, Australia

3 weeks ago

Posted by:

Olivia Brown

beBee Recruiter

Description

Job Description:

BlueScope is an Australian-born, global success story, spanning 18 countries, with a team of over 15,000 people.

We're driven by innovation and are proud that the technologies in our products and brands, like COLORBOND steel, inspire and protect everything from hospitals and bridges to stadiums and homes.

The Opportunity

Come and discover the opportunity to join our BlueScope Distribution business in our
Wingfield team as a
Customer Service Officer.

BlueScope Distribution is a single-source provider of steel and aluminium product, processing and service solutions.

The business supports customers in a variety of industries and works with them to help deliver projects on time and to specification.

BlueScope Distribution supports its customers by helping them find the freedom to do what they do best.

As a Customer Service Officer, you will be the face of BlueScope for our customers, ensuring exceptional service in each interaction.

Working within a friendly and inclusive team you will be a key contact for sales and service enquiries.

Your can-do attitude will be on full display as you take new orders and quotations, providing product and pricing advice and manage a variety of day-to-day enquiries.

With the support of a strong leadership team, you will be given every opportunity to further develop your career in customer service and sales with us here at BlueScope Australia.

Enjoy a competitive salary package working Monday to Friday, including participation in our Profit Share Program (bonus).

You will have access to various health and wellbeing initiatives including Employment Assistance Program, Employee Real Deals, on-going learning, support and training, an opportunity for career development and free onsite parking.

What Will You Do?
You will be the key customer representative to a dedicated portfolio of valued customers accounts, maintaining our high standards of service delivery

You will:
- follow-up on quotations and inquiries converting these into sales opportunities
- collaborate with internal stakeholders including marketing, warehouse and sales departments to ensure customer expectations and requirements are met - including product specifications, special packaging, and delivery timetable
- nurture and grow relationships with customers to uncover new business and sales opportunities
- continuously look at new ways of improving the customer experience and consistently improving the total value proposition

More About You
With a strong customer focus and willingness to grow and develop yourself in the role you will bring:

experience working in a customer service environment

- high attention to detail and ability to complete multiple tasks simultaneously
- excellent communication and interpersonal skills
- confidence to resolve issues effectively and efficiently
- a proactive approach in building constructive and effective relationships

The BlueScope Difference
A career at BlueScope provides the opportunity to make a difference - to you, to your team, to our customers, to transforming products, processes and brands, and to an organisation intent on shaping a better built environment for all our communities

At BlueScope, you will:
-
make an impact both within the organisation and in the broader community
-
create and deliver innovative products and solutions that shape the world we live in
- grow on a path of
continuous learning and development:

enjoy the sense of belonging that comes from working with people who genuinely look out for one another

We're dedicated to supporting our people - keeping one-another safe, rewarding successes, and helping individuals grow. We foster workplace flexibility and an inclusive work environment that welcomes people of all backgrounds.

We're committed to climate action and to helping shape a better future for all our communities; we are committed to Our Purpose,
Creating Strength.