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Cloud Infrastructure, Networks and - Brisbane, Australia - Queensland Treasury Corporation

Queensland Treasury Corporation

Verified Company

Brisbane, Australia

1 month ago

Posted by:

Olivia Brown

beBee Recruiter

Key accountabilities
Act as the owner of QTC's outsourced cloud IT services, from infrastructure to database layers, including:

and wide area networking services including:

Primary and secondary (redundant) network connections between QTC offices and outsourced data centres
Redundant internet connections
Microsoft Azure ExpressRoute
Remote access services, and
Virtual private network (VPN)

ensuring that it:

Is covered by outsourced support agreements commensurate with the business need.
Is regularly maintained with security patches, bug fixes, operating system software version upgrades, and
Periodically refreshed to ensure ongoing supportability is enabled.

Key responsibilities

Develop and lead the implementation of a roadmap for the provision, enhancement and ongoing maintenance of inscope IT infrastructure, networking and telecommunications equipment, ensuring that QTC's business change governance process is adhered to and aligned with during the implementation phase.
Contribute to the governance and supplier management of QTC's primary Managed IT Services provider including:
Active participation in the agreed Account Governance Framework, in collaboration with Vendor Management and Procurement and Service Management colleagues.
Building and maintaining constructive relationships with delivery team leaders and account representatives for escalation purposes.
Escalating instances of underperformance and managing issues to resolution
Prioritise and manage the efforts of the outsourced infrastructure support teams to best align with technology and business drivers
Support other team members with management of other onpremises infrastructure, LAN networking and telephony equipment and services
Support other IT teams as required especially including any activities where resource constraints prevent full ownership within each team e.g. Financial settlement system administration
Any other duties as directed by the Principal, Service Management and IT Infrastructure, Networks and Telecommunications.

Required qualifications

Tertiary qualification in a relevant discipline or significant relevant experience and understanding.
Microsoft Azure certification (e.g. AZ900: Microsoft Azure Fundamentals) would be desirable.
ITIL Foundation certification would also be desirable.

Required experience

Significant and demonstrated experience managing outsourced IT service providers in a complex multivendor environment, including:
Service level management / Service performance management
Relationship management
Risk management
Financial management
Strong technical knowledge of IT infrastructure, networking and telecommunications as industry bestpractice, and
Although the role is not handson, recent experience in managing corporate IT infrastructure, especially Azure cloud, would be desirable.

Essential personal qualities

Aim for excellence, using flexible and agile processes to continuously improve.
Show respect by recognising contributions, welcoming ideas, acting with honesty, being inclusive and embracing diversity.
Inspire trust and confidence in your colleagues and stakeholders by upholding strong professional and ethical standards.
Lead and communicate in a way that encourages a diverse and inclusive workplace, allowing colleagues to bring their best selves to work.
Contribute to the spirit of the team in achieving great outcomes, and
Always act in accordance with QTC's cultural levers of Clarity, Candour and Connection.

Senior Associate