Customer Success Manager - Brisbane, Australia - etrainu

etrainu

Verified Company

Brisbane, Australia

3 weeks ago

Posted by:

Olivia Brown

beBee Recruiter

Location
Brisbane

Department
Customer Success
Type
Full Time
We are currently looking for a Customer Success Manager to deliver exceptional customer service and provide our clients the solutions and support to achieve their goals. This Customer Success Manager will also be responsible for delivering a seamless onboarding process for our clients which includes LMS design, user migration management, and training facilitation for clients and their teams.

Responsibilities:

Build strong relationships with our clients to understand their needs and ensure their success with etrainu
Provide exceptional customer service to ensure etrainu is a leading brand
Serve as a main point of contact and liaison between clients and the rest of the etrainu team
Take ownership of new accounts and manage their account onboarding
Stay in touch with clients to ensure they're realising and using the full potential of etrainu's products and services
Actively seek business opportunities with new clients where possible and also within existing clients
Manage the successful delivery of clients projects for eLearning module development, Learning Management system setup, integration set up
Successfully liaise with existing clients to ensure the resigning of them at the end of their contract
Develop and maintain client contracts for new and existing business and encourage increase in sales with regular clients
Maintain client administrative details/profile for accuracy, using supporting software programs including the LMS, CRM, Mailchimp
Work collaboratively with departments within etrainu to ensure client projects and requests are managed efficiently and to project scope

Job Requirements:

Experience with B2B SaaS customer success, account management or consulting experience working with accounts of various sizes
Superb written and verbal communication skills
Positive attitude, empathy, and high energy
Ability to take initiative and adapt
Strong customerfacing and presentation skills with the ability to establish credibility with executives
Demonstrated project management experience
Demonstrated change management experience

- ‍

***- Posted on: