Customer Success Consultant - Sydney, Australia - Corporate Traveller

Corporate Traveller

Verified Company

Sydney, Australia

1 week ago

Posted by:

Olivia Brown

beBee Recruiter

Description

Job no: 517544

Brand:
Corporate Traveller

Work type:
Full time

Location:
New South Wales, Queensland, South Australia, Victoria, Western Australia

Categories:
Corporate & Group Travel

About Corporate Traveller
Corporate Traveller is the only travel management corporation in Australia dedicated to SME businesses.

Part of the corporate division of the Flight Centre Travel Group (FCTG), Corporate Traveller is one of FCTG's most successful brands, globally.

Our mission is to dominate the SME market, making the end to end travel experience faster, simpler and easier for our customers and to demonstrate ongoing value to decision makers, travellers and bookers.

We provide our customers with the perfect blend of personal, local service blended with our expert technology suite and the great choice and value which comes with being part of the FCTG family.

About the Opportunity

The purpose of the Customer Success Consultant (CSC) is to optimise, grow and maximise program health for customers within a team, village or state.

The CSC will drive change for a customer which results in account profitability, with a key focus on identifying growth and value opportunities within their portfolio.

You will also assist in the retention of all customers within a team, village or state.

What You Will Be Doing:

Conducting formal Value Reviews of the customers' travel program to identify opportunities for improvement and growth
Provide value add analysis and advice to customers
Sales, implementation and training of key products and services to maximise growth and revenue for FCTG
Optimisation of key technology products including the Online Booking Tool, to ensure maximum customer engagement
Communicate and drive change into client business, drive program compliance and provide strategy on capturing leakage
Identify opportunities for organic growth of existing client base
Identify opportunities to upsell consulting services and value added services
Create a referral pipeline for the Inside Sales Team
Build relationships with key internal and external stakeholders to maximise retention
Use Salesforce CRM to capture all activity

What You Will Need:

Travel management company experience essential
Min 2 years in a role with corporate B2B sales responsibilities desirable
Experience in managing a large variety and volume of customers
Ability to articulate features and benefits to customer about products, services and value proposition.
Demonstrated ability to build trust and rapport quickly
Salesforce and M365 Product Suite experience desirable

About the benefits:

OTE $ k + super
Travel discounts, health and wellness discounts
Flexible and blended working arrangements
Leadership Programmes & further education
Giving Bank & Volunteer Leave
Employee share scheme

LI-CM- Our Talent Acquisition Team kindly requests no unsolicited resumes or approaches from Recruitment Agencies. Flight Centre Travel Group is not responsible for any fees related to unsolicited resumes._