Complaints Officer - Noble Park North, Australia - Fulton Hogan

Fulton Hogan
Fulton Hogan
Verified Company
Noble Park North, Australia

4 weeks ago

Olivia Brown

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Olivia Brown

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Description
Job Posting End Date

March 24, 2023

Job Location

Noble Park North


Job Description:


  • Tier 1 Construction & Utilities contractor
  • Great company culture, perm salaried role
  • Noble Park location within a family values based Tier 1 business
At Fulton Hogan we're passionate about creating, connecting and caring for communities, with people at the heart of everything.

It's why we've created a culture of empowerment and autonomy to ensure our people can deliver "Good Work" each day.

You'll have a fulfilling & rewarding career working with us and you'll contribute to a sustainable future we can all be proud of.

What's in it for you when you work for Fulton Hogan:

  • We'll offer a competitive salary package
  • You'll be given the opportunity for career growth & development
  • We support flexible work arrangements where applicable
  • You'll be a part of a fun and inclusive team environment
Our Opportunity

We are currently seeking to complement our existing team with a Complaints Officer. Fulton Hogan's Telecommunication Division have long term contracts across South Australia, Western Australia and Victoria.

Unique to these contracts are the Metro and Regional scopes of delivery that include connecting regions, communities and homes to improve the connectivity of all Australians.


In this role, you will be responsible for:

  • Following Fulton Hogan procedures and policies as required for this position
  • Developing and maintain a positive two way relationship with all stakeholders
  • Promoting a positive public image at all times for Fulton Hogan
  • Demonstrating understanding and compliance with requirements for management of complaints
  • Working collaboratively with internal and external stakeholders communicating effectively and clearly
  • Competently managing database systems
  • Managing cases to closure in a timely manner
  • Making contact with customers promptly
  • investigating and close complaints within the mínimal time frame to meet KPI's-
  • Communicating effectively in a team environment.
How you'll connect to the role- Previous experience in a similar role- Telecommunications industry experience (desirable, but not essential)- Ability to develop strong relationships with both internal and external stakeholders- Experience within a communications environment (highly regarded)- Experience managing stakeholder expectations and balancing priorities- Empathy, listening skills and the ability to make sound and balanced judgments- Good problem solving expertise- Excellent interpersonal and communications skills Alignment with our values of Respect, Energy & Effort, Attitude & Leadership

Sound like you?


If this sounds like you and you would like to help build on our Good Work culture, then we would like to hear from you.


  • We celebrate and embrace diversity across our business and are committed to equal employment opportunities._
  • We believe in the value that diversity brings to our team and people who share our REAL values are encouraged to apply_
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