Manager- Operations - Perth, Australia - Skidata

Skidata

Verified Company

Perth, Australia

1 week ago

Posted by:

Olivia Brown

beBee Recruiter

Description

This role is based in the Perth Office, with some regional and interstate travel required. Occasional international travel may be offered for training and development.

The key function of this role is to ensure the successful deployment of various Projects whilst collaborating with the Solutions, Sales, and Service teams to meet customer requirements and provide a seamless experience.

Key Responsibilities, Targets, Tasks, and Activities:

Care about customer satisfaction and service performance
Project delivery
Manage key accounts in the region.
Profitability of the region (service and projects)
Manage revenue and gross margin expectations in accordance with budget and forecast timelines
Optimisation of Service Processes
Implementation of SKIDATA Service Operations Strategy
Regional Alignment of Project Methodology
Employee satisfaction
SKIDATA specific technical skills
People management
Project management
Training and development of technical and field projects team
Alignment with SKIDATA vision, mission, and values

Skills & Knowledge:

Appropriate technical education (Technical College, Technical University) Complemented with Business degree, Master or Commercial Diploma or equivalent experience.
3 years experience in Service Management in teams with more than 5 employees, or in an equivalent position

- excellent knowledge of state of the art in hardware & software architecture
- basic knowledge in business finance management (Budget, Controlling, Key Performance Indicators).

Project Management Methodolgy
OHS understanding and experience with OHS reporting.
HR regulation knowledge and experience.
Strong computer literary and working knowledge of Microsoft Project, Excel, Word, and PowerPoint.
Well developed soft skills, and good communication.
Result orientations, understanding project commercials, and economics.
Understand Software Services, IT platforms, hosting services, networking.
Excellent communication skills, both written and verbal with the ability to communicate with people at all different levels of the organization.
Ability to positively influence others to achieve results in the best interest of the business.
Strong planning, organizing, and evaluation skills.
A focus on continuous improvement.
Contracts savvy

- experience in staff leadership (conflict resolution, target agreements with employees, disposition of resources)
- team orientation combined with distinctive assertiveness
- social networking and lobbying