Application Support Specialist - Toowong, Australia - Home Instead

Home Instead

Verified Company

Toowong, Australia

1 week ago

Posted by:

Olivia Brown

beBee Recruiter

Description

We are a leading global brand
Home Instead help with a range of personal and lifestyle needs while providing welcome companionship.

Our services include assistance with personal care, light household duties, meal preparation, medication reminders, transport to appointments, shopping and social outings.

We take personal responsibility for providing the best in-home care and support to meet our clients' needs and are committed to addressing the individual and national challenges of Australia's ageing population.

Established in 1994, Home Instead now provides care across a network of over 1200 offices around the world.

In Australia, at Home Instead our national network of independently owned and operated offices are committed to changing the face of ageing by enhancing the lives of ageing adults and their families.

_To us, it's personal._

About this Opportunity
An exciting opportunity has become available for an Application Support Specialist to join our Technology Team.

Based in Toowong, the position will also be responsible for assisting with the process and data integrity within the department.

In this role you will be responsible for

Application administration, support and training (face to face and remotely) primarily across our technology stack that includes SugarCRM, AlayaCare, and SABA (LMS).
Troubleshooting, problem solving and system development, particularly in CRM platforms
Triage and first level support
Logging, monitoring and resolving support calls via a service desk ticketing system
Prepare and distribute communications with franchise offices, national office, and external partners
Testing and validation of solutions
Develop knowledgebase, reference guides, processes, and "Help" content

About you (Specific Skills & Experience required)

Experience using SugarCRM, Alayacare, SABA preferred
Experience and interest in CRM platforms
Knowledge and proficiency in Microsofy Operations Systems and Office 365 products
Excellent customer service and relationship building abilities.
Strong training skills.
Strong problemsolving skills and troubleshooting techniques.
Ability to learn and support new software very quickly.
Must possess strong attention to detail.
Work independently to diagnose issues and find solutions in a timely manner
Be flexible and maintain 'a cando attitude

If you have the energy, are curious, proactive and driven to take things to the next level this will be for you.

Location:
Level 2/601 Coronation Drive, Toowong, QLD 4066

Permanent Full Time role

Australian work rights
Applicants must have permanent or temporary rights to work in Australia with no restrictions.

How do I apply?
Please submit your resume and a cover letter detailing your suitability for this role.

Job Types:
Full-time, Permanent

Pay:
$90,000.00 per year

Benefits: