Customer Service Representative - Sydney, Australia - Commonwealth Bank
Description
You are a hard worker who's driven to make a difference for our customer
We are a diverse and inclusive team
Together we can create brilliant customer experiences
Do Work that Matters
As a Customer Service Representative within our contact centre you'll be the friendly voice our customers hear when the contact us.
You will assist customers manage their day-to-day banking across a range of products and empathetically provide extra care to customers facing challenges meeting financial commitments.
You will work across a diverse breadth of enquiries, including:- Concierge and welcome calls
- Missed payments and earlyintervention collections
- Simple customer service enquiries
See Yourself in our Team
We currently have Casual positions available to start in
July , with hours spanning across 7 days a week, from Monday to Sunday, 8am to 8pm.
We're Interested in hearing from people who
- Genuinely care about the experience of customers
- Have excellent communication skills
- Have the ability to navigate new technology and computer systems
- Are naturally curious, resilient, empathetic and adaptable
- Have aspirations to grow their career with us
Hours and training
To be considered for this role you must have the following availability:
- Available to work a minimum 15 hours per week, split over 3 shifts (5 hours per shift). This includes a Monday Shift and a Friday shift per week.
- Hybrid role: You must be available to work from the Redfern office, once a fortnight (more during training)
- Outside of this, we'll do our best to accommodate your work preferences & availability
- Training will commence from the start date with all new starters undergoing mandatory training for 4 weeks 15 hours per week (times will be confirmed at interview stage)
- Please note, we cannot provide any time off during the training period.
- Throughout your training you will be fully supported with dedicated leadership and a progressive learning model. As you master your role, you'll have the opportunity to learn new skills, and progress in your career.
Advertising End Date: 22/05/2024
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