Nccc Customer Service Consultant - North Ryde, Australia - Downer Group

Downer Group

Verified Company

North Ryde, Australia

1 week ago

Posted by:

Olivia Brown

beBee Recruiter

Description

Our Customer Service Consultants will work within flexible working arrangements. Full training and professional development opportunities.

We currently have 1 vacancy open and are looking for someone who can work:

Day Shift, shifts Monday to Friday and up to 12.30 Saturday

As a key member of our growing team, you will be primarily responsible for:

Managing customer enquiries and requests
Accurate and detailed data entry into our Work Management System
Managing competing priorities to ensure KPI's are achieved
Escalating any conflicts or difficult situations
Perform administrative tasks

ABOUT YOU

Customer Service or Call Centre Experience
Negotiation and problemsolving skills
Demonstrated experience in managing customer complaints/complex enquiries
Excellent verbal and written communication skills
Positive attitude
Proficiency in Microsoft Outlook, Excel and Word

ABOUT US

Our Downer Facilities & Asset Services business provides endtoend facilities management and asset lifecycle support services for Australia's critical social and economic infrastructure. Operating across the health, education, government, future energy, power generation, oil and gas and industrial sectors, we work closely with our customers to optimise the reliability, efficiency and whole of life costs of their assets and facilities _.

_Downer is made up of more than 33,000 people who are all different. Different preferences and perspectives. Different histories and heritages. We are different in the way we think, the actions we take and the unique value we contribute to Downer and it's these differences that are Downer's greatest strength. _
**HOW TO APPLY