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    senior onboarding engineer - Melbourne, Australia - CyberCX

    CyberCX
    CyberCX Melbourne, Australia

    3 days ago

    Default job background
    Full time
    Description

    17th April, 2024

    CyberCX is Australia's leading independent cyber security consultancy organisation. To continue delivering a world-class service to our clients, we are looking for a passionate Senior Onboarding Engineer to join our Managed Security Services team.

    This role is responsible for system health, system performance & maintenance and responding to incidents and service requests.


    Key Responsibilities

    • Lead the onboarding and implementation of technical solutions to support the provision of managed services for customers
    • Manage and develop relationships with customers, stakeholders and third parties/vendors
    • Effectively consult and communicate with customers and evaluate their business needs with regards to their managed security services
    • Design and develop high quality solutions, including integration of customer systems and tools used to deliver the contracted service
    • Conduct internal and client communications around security and tooling related issues
    • Coordinate the support, maintenance, and upgrading of managed systems
    • Identify and implement improvements to system reliability and performance
    • Provide support for internal and customer housed security tooling
    • Provide operational support and project support to client accounts, taking the initiative to drive improvement and deliver successful outcomes for customers, including improvements post-engagement.


    About you

    • Experience deploying Splunk Enterprise and Splunk Cloud
    • Experience onboarding cloud-based and on-premise data sources into Splunk
    • Industry recognised qualifications preferred
    • Suitable vendor certifications preferred
    • Experience in a similar role onboarding complex customer data into
      managed security services systems or greater than 5 years' experience in administrating systems that are considered key data sources
    • In-depth experience or understanding of IT security tools and controls including SIEM, IDS/IPS, Anti-Virus, WAF preferred
    • Exposure to IT security operations in a large or complex organisation
    • Effective stakeholder engagement, consultation and communication skills with an ability to build credibility and trust with leaders, internal working teams and customers
    • The ability to drive results for customers through optimal work processes and effective teamwork.

    What's in it for you?

    • Once-in-a-career growth opportunities. A unique chance to be part of high-growth business changing the face of cyber security
    • Work with industry thought leaders to deliver world-class services
    • A dynamic, independent environment, where you're given flexibility to do your best work
    • Competitive salary and benefits.


    About CyberCX
    We're cyber security experts first and foremost. A unified team of highly qualified, certified and skilled professionals working together on the same mission: to protect and defend organizations from cyber threats.

    CyberCX is committed to attracting and nurturing top cyber security talent and providing the best employee experience in the industry. We provide an end-to-end suite of cyber security services unmatched in the market.

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