Aps Level 5 - Canberra, Australia - Australian Government

Australian Government
Australian Government
Verified Company
Canberra, Australia

3 weeks ago

Olivia Brown

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Olivia Brown

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Description
APS Level 5
- $81,372 - $88,000

  • Fairbairn, ACT


Do you have a passion for customer service? If so, we have a terrific opportunity to join a dynamic team at the heart of health product regulation in Australia.

Your job is to deliver high quality communication supporting our internal and external stakeholders. You'll be a natural collaborator with success in breaking down organisational barriers to achieve outcomes.

The key responsibilities of the APS 5 TGA Contact Centre role include:

  • Triage and actively manage enquiry queues to meet customer service standards
  • Manage quality assurance reviews and uplift of staff capability
  • Manage escalated and complex enquiries
  • Actively monitor and report on enquiry trends and hot topics
  • Support the delivery of training
  • Support the Team Lead in development and maintenance of education material
  • Support the Team Lead in maintenance of standardised enquiry templates
  • Contribute to team process improvement projects.
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