Service Team Leader - Melbourne, Australia - Veritas Recruitment
Description
Yearly bonus structure- Strong team culture
- Incentive scheme
The Company
An innovative Australian owned manufacturer located in Port Melbourne, operating for over 30 years, experiencing increased growth and expansion of their services.
The Role
Leading the Service Delivery team, your roles and responsibilities include but are not limited to:
- Staff training and development
- Lead the team to meet KPI's
- Conduct 'One on One' catch ups
- Monthly reviews and development plans
- Manage open calls and escalations
Skills and Experience
- Solid background in call centre leadership
- Proven ability to lead a team
- Solution orientated and results driven
- Computer literate
- Microsoft Outlook, Microsoft Office (Excel, Word)
- Knowledge of service operations highly regarded
Company Culture
Join dedicated professionals committed to training and development to ensure your success.
Delivering quality services and products to customers is a priority for our clients, alongside a safe and healthy workplace culture.
Benefits
- Continued and ongoing training and development program
- Career progression opportunities
- Incentive scheme
- Therefore, we will be completing all of our recruitment processes via digital channels for the near future._
More jobs from Veritas Recruitment
-
Accounts Receivable/credit Officer
Melbourne, Australia - 4 days ago
-
Administration Officer
Melbourne, Australia - 5 days ago
-
Automotive Sales Team Leader
Mulgrave, Australia - 1 day ago
-
Recruitment Consultant
Sydney, Australia - 1 week ago
-
Category Manager
Sydney, Australia - 2 days ago
-
Motion Graphics Producer
Sydney, Australia - 1 week ago