Account Manager - Brisbane, Australia - Dragontail Systems
3 days ago
Description
Dragontail Systems is the leading B2B company of revolutionary optimisation software for the food and delivery industry with global presence.
Recently joined YUM Brands, a company with over 52,000 restaurants in more than 150 countries and territories primarily operating the company's restaurant brands - KFC, Pizza Hut, Taco Bell and The Habit Burger Grill.
While you are a talented Account Manager who is responsible for onboarding new customers and leading integration projects you will also act as the 2nd level tech expert for customer-support escalations.
Requirements:
- Experience providing personalized support experience with a deeper knowledge of the customer environment
- Good analytical skills and problemsolving capabilities
- Good verbal and written communication skills
- Crossfunctional collaboration
- Selfmotivated with keen attention to details
- Organised, strong multitasking and record keeping skills
- Ability to work in a dynamic, highpaced environment and adjust to changing requirements driven by a fastmoving market
- Team player attitude
- Availability for a fulltime position work hybrid from our Brisbane City office and from home as needed
- Availability to travel (mostly in the APAC region but potentially globally as well)
- Availability for 2 standby shifts during weekdays and 12 a month on the weekend as 2nd level/tier support
Highly Regarded:
- Handson implementation experience working as an Integration Engineer, Technical Engineer, or Project Manager
- Experience with AWS Clouds basics experience (S3, AMI, CloudWatch, etc.)
- Experience with SQL Server and MySQL
- Experience with BE and FE
- Acquaintance with JSON and XML data format
- Acquaintance with Linux
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