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    Industrial Print Customer Success – Growth Services Specialist - Melbourne, Australia - HP Australia

    HP Australia
    HP Australia Melbourne, Australia

    8 hours ago

    Default job background
    Full time
    Description

    Industrial Print Customer Success – Growth Services Specialist

    Description -

    The HP Indigo team are seeking a confident, dynamic, self-motivated individual to deliver programs that promote customer growth across the APJ region. Working with internal teams to help develop, position and promote these programs, you'll be involved in both the planning and delivery.

    In collaboration with our channels, you'll visit customer sites and look at ways to improve their workflow or bring new applications across to their market leading digital presses (Ramp Training), assist them with challenges around colour accuracy or repeatability (Colour Value Added Services) and share best practice for consumable replacement (Supplies Optimisation).

    The ideal candidate will have experience in the digital print industry from a commercial or label and packaging background, preferably with detailed Indigo knowledge. You'll need to be self-motivated, can work independently or in cross-cultural teams and be familiar with the policies and structure of corporate organisations whilst showcasing excellent time management skills.

    With a focus on personality and communication, we are committed to finding the right candidate who has the potential to help us grow our customers' business and will provide the training and development for success.

    This position can be based in Australia or Singapore and will involve travel throughout the region.

    Key Responsibilities:

    • Integrate technical knowledge and business understanding to propose and deliver growth programs to our customers.
    • Present solutions to internal teams, channels and customers to create awareness and grow adoption.
    • Ensure high levels of customer satisfaction in delivered services, leading to positive NPS results.
    • Work in cross cultural teams to refine existing materials for delivery within the region.
    • Work with marketing resources to share successes and create case studies.
    • Demonstrate strong communication skills in a multilingual environment.
    • Cultivate and manage strong relationships, including senior management in focus accounts.
    • Proactively identify and implement solutions to prevent problems within the team/technology area.
    • Owns expense/cost target commitments for all service delivery requirements developing, implementing & monitoring expense controls.
    • Collaborate effectively within the team, ensuring a positive experience for internal and external stakeholders.
    • Consults in presales & change order negotiations, representing & approving delivery capability & cost solution.
    • Ability to effectively and proactively manage risk for medium to high risk projects.
    • Identifies incremental revenue opportunities and supports pursuit activities.
    • Assures compliance with HP and customer's HR, PR, legal, financial, ethics and government related policies, strategies, and processes.
    • Contributes to knowledge management capture, documentation & publication to drive organisational maturity.

    Education and Experience:

    • Bachelor's degree preferred or associate degree holder (technical field) with 5-7 years of working experience in related fields.
    • Prior technical training experience.
    • Prior experience working in a digital or offset printing environment, with press operations or production management.
    • Experience with industrial printing press technologies and workflow solutions.

    Required Skills:

    • Exceptional communication skills - written, spoken and active listening.
    • Ability to teach, consult or convey complex problems.
    • Build strong relationships internally, with channels and customers alike.
    • Outstanding presentation skills and the ability to engage an audience with subject matter.
    • Knowledge of digital print production and workflow.
    • Positive, "Can Do" attitude.
    • Strong organisational skills with attention to detail.
    • Strong mechanical aptitude.
    • Proficiency in Microsoft suite of applications for day-to-day tasks.
    • Solid business acumen.

    Additional Desired Skills:

    • Color Management experience.
    • Fogra or G7 qualifications.
    • Technical knowledge of HP Indigo digital press technology.
    • Familiarity with a broad range of industry workflow solutions from W2P, prepress and production
    • Detailed knowledge of print manufacturing processes

    If you are a motivated individual with a commitment to delivering exceptional service, possess the required skills, and are eager to contribute to our continuous growth, we invite you to apply for this exciting opportunity.

    Why HP Australia?

    • Australian Market Leader across PC & Print
    • A wide and varied product portfolio to market
    • Recognised globally as an Employer of Choice and certified as a Great Place to Work 2023
    • Cultivates and encourages a diverse and inclusive culture with multiple Business Impact Groups
    • Gold Level, Skilled Workplace Accreditation from Mental Health First Aid Australia
    • Market Leading Mentoring Program
    • Recognised and one of the world's most sustainable companies
    • Wellness Programs
    • Flexible work environment
    • Supportive team culture
    • Also encourage Aboriginal and Torres Strait Islander people looking to start or continue their career in HP.

    Thanks for taking the time to review our available position, if you think it is a match for your experience and interests please apply today – we are eager to learn more about you

    #LI-POST

    Job -

    Services

    Schedule -

    Full time

    Shift -

    No shift premium (Australia)

    Travel -

    50%

    Relocation -

    EEO Tagline -

    HP Inc. is EEO F/M/Protected Veteran/ Individual with Disabilities.

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