Customer Response Consultant - Norwest Business Park, Australia - Lotus People

Lotus People

Verified Company

Norwest Business Park, Australia

2 weeks ago

Posted by:

Olivia Brown

beBee Recruiter

Description

6-month fixed term contract with potential to extend - multiple roles available

Join a dynamic and inclusive work environment, supportive team and modern office
Work from home flex two days per week, salary packaging also on offer
Join this renowned NFP, dedicated to improving lives & serving the community
multiple 6month fixedterm contracts available
Perks include two days WFH flex, salary packaging, and a supportive team located in the heart of the Hills District

THE COMPANY

Lotus People are very excited to be partnering with this well respected not-for-profit organisation who specialise in providing care and support to individuals, families, and local communities.

With a national presence and team of over 4000 employees, this is a well-established organisation that is recognised for their dedication to improving lives and creating a positive impact in the community.

The team thrives in an inclusive and collaborative atmosphere, fostering a positive and supportive workplace where employees contributions are highly valued.

THE ROLE

THE DUTIES

Triaging enquiries and escalating to other levels, where appropriate, for efficient resolutions.
Updating and maintaning data and records within the contact management platform.
Ensuring accuracy and demonstrating ability to work under pressure, deescalating any complex situations that may arise.

THE BENEFITS

Modern office located in the heart of the Hills District onsite parking, and close proximity to public transport
Work from home flexibility two days per week.
Strong employee recognition system in place testament to the supportive and inclusive workplace culture.
Purposeful nonprofit organisation, making a difference to those in need within the community.
Salary packaging available enjoy the benefits of a portion of salary taxfree
6month fixedterm contract with genuine potential to extend.

ABOUT YOU

Prior experience in call centres, demonstrating the ability to handle high call volumes effectively.
Previous experience with HR Software (ideally Workday) is highly favourable.
Excellent written and verbal communication skills.
Switchedon and proactive, with great attention to detail.
Strong listening skills, patience, and resilience.
An aptitude for understanding complex concepts and absorbing information quickly.