Ecommerce Support Specialist - North Sydney, Australia - EssilorLuxottica

EssilorLuxottica

Verified Company

North Sydney, Australia

4 weeks ago

Posted by:

Olivia Brown

beBee Recruiter

Description

We are

EssilorLuxottica, a global leader in the design, manufacture and distribution of ophthalmic lenses, frames and sunglasses. Formed in 2018 by the combination of Essilor and Luxottica, our Company combines two centuries of innovation and human endeavour to elevate vision care and the consumer experience around it. We are home to the most loved and widely-recognized vision care and eyewear brands in the world. Our proprietary eyewear brands include Ray-Ban, Oakley, Costa, Vogue Eyewear, Persol and Oliver Peoples, complemented by over

_20 prestigious licensed brands._ Our advanced lens technologies include

Varilux, Crizal, Eyezen, Stellest and

Transitions. We offer superior shopping and patient experiences with a network of 18,000 stores including world-class retail brands like

Sunglass Hut, LensCrafters, Salmoiraghi & Viganò and GrandVision.
Every day, EssilorLuxottica's

180,000 employees in 150 countries work towards a common mission to help people see more and be more.

In Australia and New Zealand, we operate the iconic retail and eye care brands:

Sunglass Hut, OPSM, Ray-ban and Laubman & Pank.

_ Are you passionate about providing exceptional customer experiences in the dynamic world of e-commerce?_
Commencing early 2024 we're currently recruiting for an e-Commerce Support Specialist for an

8 month contract to be part of our e-Commerce team based out of our North Sydney office. This role will see you creating process efficiencies, collaborating with customer care, and supporting the eCommerce team in the daily operations across Sunglass Hut, OPSM, Ray-Ban, Oakley, Clearly and Costa Del Mar websites. Reporting to our E-Commerce Operations Manager this role will act as the bridge between our customers and our brands in aiming to provide exceptional service, resolve issues efficiently and contribute to a positive customer experience that enhances our customer loyalty.

Requirements for Success

Coordinating communication between the Customer Service and Distribution Center teams to resolve any customerrelated issues encountered on the website and within the supply chain
Help facilitate coordination with our store operations teams to guarantee a smooth and consistent customer experience both online and in physical stores
Assist in overseeing the weekly gross to net performance and the operational efficiency of the supply chain
Testing new website features & enhancements and managing the resolution of website functionality issues
Communicate any possible issues with the website functionality to your internal stakeholders
Assist with and execute tasks associated with the release of new features and enhancements
Craft recommendations and advice to drive the execution of web projects

Skills & Experience

Selfmanagement skills with demonstrated ability to prioritise under tight deadlines
Genuine passion and interest for ecommerce and excitement for the everevolving landscape of online retail
Microsoft Office Suite particularly Excel
Background within retail highly desirable but not essential
Motivated individual with a strong eagerness to learn and grow within our team

Working at EssilorLuxottica
A career with EssilorLuxottica will offer you rewarding experiences and the opportunity to develop your skills every day.

Working at our head-office located in North Sydney, you will enjoy:

A generous product allowance for you to spend across our portfolio of brands
Wellness amenities including reformer a Pilates studio, Yoga classes, Personal training and Bike storage.
Abundance of local cafes, a major shopping centre and close to public transport facilities
Global volunteering opportunities through our OneSight Foundation
Wide range of career opportunities across the EssilorLuxottica network
Complimentary fulltime concierge services offering an exclusive hotelstyle experience
Options for a hybrid working environment

Next Steps
A unique brand portfolio that includes proprietary brands such as

Ray-Ban, Oakley, Vogue Eyewear, Persol, Oliver Peoples and prestigious licensed brands such as

Giorgio Armani, Burberry, CHANEL, Valentino and

Versace is among EssilorLuxottica's core strengths.

We care deeply about creating a workplace where our team members feel valued, respected and empowered. We are committed to providing equal opportunity regardless of gender identity, ethnicity, disability, sexual orientation or life stage.

We value flexibility, and encourage our team members to work in ways that meet their work/life commitments and support their wellbeing.

We work hard to create a safe and inclusive environment for all, and most importantly, we're all about creating better experiences - for our customers and for each other.