Customer Service Advisor Administration - Parramatta, Australia - EML

EML

Verified Company

Parramatta, Australia

3 weeks ago

Posted by:

Olivia Brown

beBee Recruiter

Description

Customer Service Advisor Administration:

NSW - Parramatta Administration Full Time

WHY EML?
At EML we share a common purpose of helping people get their lives back.

We are committed to having the lowest caseloads in the industry, and therefore have a number of opportunities available in our claims teams.

We truly support each other and offer competitive benefits, flexible hours and work from home arrangements.

We foster a learning culture that allows for us to continually invest in our employees ensuring a long-term career here at EML.

_ Here are just some of the employee benefits we offer at

EML:
_

A diverse and collaborative team culture like no other
Flexibility to work from home to support work/life balance
A corporate wellbeing program with discounted health insurance and gym membership
Generous discounts from over 350 retailers through our RewardsHub program
Comprehensive learning and development opportunities to help you reach your full potential
Access to support and counselling services with work or personal matters, through our Employee Assistance Program
Companywide events to stay connected and celebrate success
Annual tenure and performancebased recognition rewards + regular salary reviews
Up to 16 weeks paid parental leave, plus super

We stand together as equals. EML is an equal opportunity employer so by coming to work for us, you'll be part of a culture that celebrates diversity and inclusion. We're committed to maintaining a workplace where everyone feels valued and where we show respect, integrity and honesty.

THE ROLE

As part of our diverse team based in
Parramatta, you will help make a positive impact on someone's life every day.

You will feel great satisfaction knowing your talent and hard work has a purpose.

This will be a
Permanent position based in the
Parramatta office, with flexibility to work from home once training is complete.

YOUR RESPONSIBILITIES

Support our claims teams to "help people get their lives back
Contact providers and customers via phone for clarification and follow up of information in relation to reports, payment details, invoices, cheques, overpayments, recovery payments
Work effectively as a member of our team and actively demonstrate the EML values and culture on a consistent basis.
Collate documentation from our claim files for our internal or external stakeholders.
Build and maintain internal and external relationships within EML

ABOUT YOU

A positive attitude & eagerness to learn new software and/or knowledge of MS Office software (word, excel etc.)
You may have previous customer service, hospitality, or retail experience
A great attention to detail and time management skills
Confidence communicating with stakeholders and our customers
A Team player who likes to work collaboratively and can also work independently
High energy and eager to develop your skills and career
You will have excellent communication skills both written and verbal

ABOUT EML
EML is a leading
Workers Compensation and
Personal Injury Claims Management business. Our goal is to help people get their lives back through
ongoing support during their return-to-work journey. We continue to experience ongoing growth and now have over
4,000 dedicated employees.

We foster a learning culture that allows for us to continually invest in our employees ensuring a
long-term career here at EML.