Underwriting Assistant - Melbourne, Australia - Chubb Insurance

Chubb Insurance

Verified Company

Melbourne, Australia

1 week ago

Posted by:

Olivia Brown

beBee Recruiter

Description

Chubb is the world's largest publicly traded property and casualty insurer.

With operations in 54 countries, Chubb provides commercial and personal property and casualty insurance, personal accident and supplemental health insurance, reinsurance and life insurance to a diverse group of clients.

Chubb Australia is currently experiencing a period of accelerated growth, and as we continue to excel and make our mark in the local market, we are looking for high potential individuals to join our dynamic and fast paced team.

Your Role:

The primary purpose of this role is to assist the Chub Central Underwriting team and deliver a high-quality client service by supporting ownership of the operational functions of the team allowing them to focus on production and underwriting.

This includes (but is not limited to) tasks such as entering data into underwriting and various other systems required to track business, reviewing policy document, handling broker, accounting or policies queries and working with underwriters to review renewal and new business submissions.

Your Responsibilities:

Process Management and Customer Service
Act as first point of contact for processing of complex business
To prepare and issue express renewals
To prepare Underwriting files for both Renewal and New Business where required (including but not limited to inputting data into Underwriting system, compiling market research and completing raters)
To liaise with brokers and internal departments for credit control, claims and risk information
Review of policy documents produced by Operation. Creation of ad hoc documents
Assisting with the reconciliation of aged finance items
To ensure policy tracking/workflow tools are accurate and reflect current status of policy at all times
Support the development and implementation of business processing tools by acting as SME and assisting in requirements gathering and UAT
Any other ad hoc duties allocated by the Chubb Central Services Leader
Service Delivery & Quality Adherence
Build good working relationships with local underwriting teams and ensure that local underwriting management are regularly communicated with and kept updated on appropriate issues
Build good working relationships with third party provider, proactively monitor and support the completion of outsourced processes, ensuring agreed service standards and quality levels are met
To support the Underwriting community through liaison with and participation at meetings with brokers, internal departments and external advisers
To provide general assistance to underwriters for broker and/or client visits and other administrative duties as agreed with Operations Team Leader/Supervisor
To independently handle requests and queries from customers where appropriate and coordinate with appropriate departments and staff to resolve first level customer complaints
To adhere to robust Quality Framework standards and procedures
To work within the framework of our ethical and service standards

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Continuous Improvement_

To work in conjunction with all respective areas to ensure efficient working practices are in place, e.g. identifying process improvements, providing feedback to reduce rework or errors and escalate any blockages to the Operations Team Leader/Supervisor where necessary
Identify regular opportunities for improvement, provide support and/or be involved in Business Improvement Initiatives & / or strategic projects as required
Escalate problems proactively via management
Engage in reviews of documented processes & procedures

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Team Involvement_

Participate in all regular team forums, including, but not limited to team meetings, monthly forums, team events, etc.
Collaborate with and support others within the team

Your Skills & Experience:

Competent in Microsoft Office and Outlook. Excellent general computer literacy
Effective communication and interpersonal skills both in verbal and written forms
Strong customer service skills and customer centric attitude
Strong attention to detail and the desire to deliver and improve quality
Problem resolution and decisionmaking skills
Ability to work in a team environment as well as on own initiative
Experience working to deadlines/SLA's
Proactive involvement with department objectives & service level
A collegial and constructive approach to working with and supporting colleagues within a team environment
Welldeveloped analytical and organizational skills

Desirable:

University bachelor's degree or equivalent

Chubb is committed to equal employment and celebrates individual differences by creating a workplace environment in which everyone feels welcomed, respected and valued.

We offer you the opportunity to work as part of a dynamic and agile environment where continuous development is encouraged throughout your career, both locally and globally.

Some additional benefits offered include a flexible working