Crn - Team Leader World Mobility - Banyo, Australia - Grace Removals

Grace Removals

Verified Company

Banyo, Australia

3 weeks ago

Posted by:

Olivia Brown

beBee Recruiter

Description

About Crown

About the Role
The role of the Team Leader is an integral one within the client services team.

The Senior Mobility Advisor provides a single point of coordination and care to high level relocating executives for our Corporate Clients.

A further function of this role is to provide support and guidance to the client services team, provide training, coaching and support.

Duties will include;
Monitoring Mobility Advisors, follow department & account-specific best practices to ensure high quality delivery of services and acts and delivers as SME for operational questions

Manages reduced caseloads to that of VIP Assignments, complex or new corporate account 'test' moves

Works with the Account Manager and Client Services Manager to continuously improve Team & Department service delivery procedures

Coaches and oversees new staff members' training, on-going training in policy, process and systems updates

Act as a point of escalation with ultimate accountability for the resolution of the services issue

Ensures data integrity compliance

Manage, coach and mentor the team's performance, working with the Client Services Manager to set and measure performance objectives aligned to business goals, creating individual development plans and conducting annual performance reviews

Provide support to Account Management team, including participation in reviews meetings and presentations

Build strong relationships with other Crown departments, offices and branches to enable all opportunities to be explored, cross selling opportunities identified with clients and full services delivered

Ensuring assignee and client satisfaction on all services are within the various KPIs stipulated in SLAs of the various accounts managed.

Professional Skills & Qualification
To be considered for this exciting opportunity, you must have:
Exceptional interpersonal skills and the ability to build collaborative relationships with multiple and diverse stakeholders.

Well-developed administration and organisation skills with strong attention to detail.

The ability to set priorities, manage your time and workload and dependably meet strict deadlines.

A confident can do attitude and a willingness to support stakeholders in effectively doing their job.

3 years industry or equivalent customer service experience (desirable)

A solution oriented approach to problem solving and decision making.

Proficient computer skills with experience using Microsoft Office

Strong communication and presentation skills.

Whilst previous experience in a similar role is highly regarded, your confident attitude and ability to demonstrate empathy and commitment to exceptional Customer Service across a culturally diverse customer base will see you secure this role.

This is an excellent opportunity for the right person looking to take their career to the next level.

Benefits
In return for the above, we offer;

Competitive remuneration commensurate with experience.

Excellent working conditions

The opportunity of career advancement through mentoring and training provided

Great team environment and culture

Fantastic employee reward and recognition program

Other associated employee benefits including confidential access to EAP and novated lease salary sacrifice