IT Service Desk Officer - Adelaide CBD, Australia - SA Government -DEPARTMENT FOR CORRECTIONAL SERVICES

SA Government -DEPARTMENT FOR CORRECTIONAL SERVICES

Verified Company

Adelaide CBD, Australia

2 days ago

Posted by:

Olivia Brown

beBee Recruiter

Description

Department for Correctional Services

Job reference: 539412

Location:

ADELAIDE

Job status:
Long Term Contract

Eligibility:
Open to Everyone

About the Department for Correctional Services

The Department employs approximately 2,000 staff and has responsibility for nine prisons and sixteen Community Correctional offices across the state.

Our vision is for a safer community by protecting the public and reducing re-offending.

We work towards this through the contribution of staff who are employed in a wide variety of fields, from correctional officers and teachers, to social workers, psychologists and supervisors of court orders.

Their commitment ensures we deliver quality services to prisoners, offenders and victims of crime. We strongly promote diversity and equity in our workforce, which directly contributes to greater effectiveness and better outcomes.

In a supportive and collaborative environment, you will encounter interesting professional challenges and you will work alongside dedicated and passionate people who help to turn around the lives of offenders and rebuild lives affected by crime.

Duties

The Service Desk Officer contributes to the provision of IT infrastructure and user support services which support the business units of Department for Correctional Services (DCS).

The Service Desk Officer provides responsive and pro-active customer service and support for IT systems and services to a diverse range of users within agreed service standards, and provides a first point of contact for all enquiries and requests for assistance.

The Service Desk Officer will diagnose the nature of reported issues, and either resolve the issue immediately or escalate the issue to other support areas, within DCS or to external service providers.

The Service Desk Officer will also provide administrative services for the management of user accounts, IT hardware and software assets and other administrative tasks.

Special Conditions

Section 47 of the Public Sector Act 2009 applies in conjunction with other provisions of the act and other applicable industrial entitlements
The incumbent is required to satisfactorily complete a National Criminal History Check;
A current South Australian Driver's Licence is essential;
A flexible approach to working hours is required.
You will be required to participate in a roster to provide after hours on call support services.
Some interstate and intrastate travel will be required which may necessitate overnight absences.

Requirements:

Desirable - Qualification/Certification in IT Service Management such as ITIL

Remuneration
ASO3 ($65,606 - $69,919pa)

Enquiries
Mr Steve Stavrou

Team Leader Infrastucture & Support Services

Application Instructions

Please note:
Applicants that do not address the selection criteria may be disadvantaged during the shortlisting process.

Refer to the Advice to Applicants for information on how to apply.

Applicants are required to complete the Employment Declaration if not currently employed by the Department for Correctional Services.

Additional Information
This is a temporary vacancy for up to 6 months.

There is more than one position available.

It is a requirement for any non-ongoing DCS employees to be fully vaccinated with a Therapeutic Goods Administration approved COVID-19 vaccination
.

Applications close: 24/07/2023 11:00 PM