Service Coordinator - Yennora, Australia - Assa Abloy

Assa Abloy

Verified Company

Yennora, Australia

1 week ago

Posted by:

Olivia Brown

beBee Recruiter

Description

Service Coordinator
BSI Service Co-Ordinator

The Company

ASSA ABLOY Entrance System uniquely positioned to leverage global technologies within the ASSA ABLOY Group and localize our solutions to better serve the Australian market.

We impress by the depth and breadth of our innovative entrance solutions; ASSA ABLOY Entrance Systems truly earned its reputation with recognition from industry experts.

One partner for all your entrance needs
Automatic entrances connect people, places and goods seamlessly and efficiently.

We enhance flow and convenience in your business by providing innovative and reliable automated entrance solutions for the front, back and interior of every building.

By powering doors, we empower you to enter new worlds with peace of mind

As your dedicated partner, we support you throughout the entire building process - from design and installation to service and modernization.

With our comprehensive portfolio and with us by your side, you can enjoy the strength of a global supplier combined with the care of local support.

We take care of your doors, so you can focus on taking care of your business.

The Position
An excellent opportunity has arisen for a talented and hands on Service Co-Ordinator located in our Yennora, NSW office.

This role is responsible for responsible for the daily maintenance and dispatch of Technicians and sub-contractors to ensure achievement of service, productivity, efficiency and required transactional standard of AAES Pacific.

Key Responsibilities:

Work closely with Operations Manager on Service Technicians work schedules and rosters.
Organize and schedule Technicians' workload book planned maintenance (PM), quoted works, oncall rosters, emergency breakdowns and invoicing to maximize productivity and reduce downtime.
Organize Subcontractors (works, upgrades, quotes and approving invoices)
Generate purchase orders from PMs for Subcontractors.
Consult with clients/customers regarding expected installation and service call out timeframes and followup.
Address/escalate customer issues related to jobs, invoicing, installation, in a timely manner.
Organize job upgrades for key accounts.
Update ServiceM8 with job status
Archive and document management, ensuring records are accurate.
Assist with inventory management when required.
Administrative duties (including typing of quotes, answering phones, filing etc.)
Deal with various tasks that may arise from time to time.

Skills & Experience:

A minimum of 13 years' experience in a similar service position
Knowledge of the maintenance and service processes
Geographic knowledge of city/state
Technical understanding including product knowledge.
Excellent customer service and professional communication and phone manner
Attention to detail.
Computer skills including MS Office suite.
Exact an advantage.

Please with an updated CV/Resume showing your suitability for the role

Application due
-
Function
Customer Service & Contact Center Operations

Experience level
Entry level

Location
Yennora, New South Wales, Australia