Function and Events Manager - Burnside, Australia - Matthews Hospitality

Matthews Hospitality

Verified Company

Burnside, Australia

1 week ago

Posted by:

Olivia Brown

beBee Recruiter

Description

ABOUT US

Matthews Hospitality has over 80 years of experience in owning and operating hotels, carrying on rich family history and ongoing passion for the industry.

We value our people through empowerment, respect, and compassion.

We operate with honesty and integrity and we show up for success by delivering on our plus-one service ethos and professional standards.

The
Feathers Hotel has recently undergone renovations to open and lighten bar areas and create a flow between the hotel's indoor and outdoor offerings.

We are working to casualise the space and improve service to promote a relaxed atmosphere and comfortable ambiance for the customer.

THE JOB

The
Feathers Hotel is a large venue with three distinct service areas, the Pavilion Cafe, the Terrace and Garden Bars, and the Greenhouse Restaurant and Lounge Bar.

Multiple spaces within the hotel for functions and events ensure excellent options and offerings for the customer.

The
Function and Events Manager reports to the Venue Manager and works closely with the Head Chefs and Department Managers to execute a positive and memorable customer experience.

This role will be responsible for front-of-house staff working across functions and events at the hotel.

Ensuring customer service, food, and drink quality is of the highest standard, we are looking for someone who is enthusiastic, community-minded, and has a positive and team player attitude.

Function and event operations are to be handled with a hands-on approach and drive for the development of service standards across the hotel offers.

This dynamic role requires an aptitude for marketing, sales, and promotions, for the benefit of the hotel's ongoing growth and success.

Daily operations management of all aspects of the functions and events at the hotel
Delivering superior and consistent service to maximise the customer experience
Managing all customer interactions with the utmost professionalism
Upholding and maintaining the highest standard of restaurant and hotel cleanliness, ambiance, and presentation
Superior planning and execution of promotional activities, functions, and events across the venue
Managing a team, including recruitment, training, development, and performance management
Implementation of sales and marketing strategies for increased margins per spend across functions and events in the hotel
Ability to achieve budgets through effective rostering, upselling, and targets
Effectively maintain stock control and organisational procedures

ABOUT YOU
We are looking for someone who is friendly, people-focused, and passionate about the quality of customer service and food.

Someone who cares about continuous improvement and can effectively lead a successful team You will have a friendly, outgoing, and enthusiastic personality, with outstanding organisational and time-management skills, and interpersonal communication skills.

Skills and Experience

Responsible Service of Alcohol and RP Badge
Extensive and proven experience in functions, events, and marketing/promotions
Proven experience managing a team and working with others
Qualifications in hospitality or business (preferable)
Ability to set and maintain services standards through ongoing training and development of frontofhouse staff
Background in developing, organising, and managing a range of functions and events
Experience with social media and promotional activities
Excellent interpersonal communication, mentoring, and time management skills
A handson leadership style and team player attitude
Ability to accept significant levels of responsibility and accountability
Extensive knowledge of food, wine, spirit, and beer
Ability to train, motivate, and counsel staff in relation to performance issues
Strong decisionmaking skills relating to staffing, patron comfort and care, and strategic business issues

THE PERKS
- $67, ,000 per annum, negotiable based on skills, qualifications, and experience