Customer Care - Dandenong, Australia - International Flavors & Fragrances

International Flavors & Fragrances

Verified Company

Dandenong, Australia

3 weeks ago

Posted by:

Olivia Brown

beBee Recruiter

Description

About the Role:

We are currently seeking to appoint a Customer Care & Inside Sales Officer at our site in Dandenong South.

Reporting to the Customer Care & Inside Sales Leader, this role requires you to support the sales team with multiple tasks such as data analysis, documentation, reports, supporting key account, providing solutions to exceed expectations and liaising with Account Managers in regard to customer relationship management.

You will be responsible for providing excellent sales support to the internal and external customers. This is an exciting opportunity for a self-motivated, customer-focused and adaptable team player who is looking to progress their career and add real value to our facilities

Key responsibilities will include:

Provide data analytical support to commercial, IC&D and marketing
Analysis, datamining of sales and customer orders
Management of data from Salesforce and IFFMAN
Dashboard management
Analysis and presentation of key trends to leaders
System report management and set up
Being a proactive frontline sales service liaison between the customers and the company
Attending sales meetings to remain current on activities, providing support and back up for the sales and marketing teams as required
Managing product requests and enquiries, including price lists, lead time and product information
Preparing monthly performance data and monthly/quarterly sales reports
Documentation support (SDS, PDS, Allergens) for Accounts Managers
Ad hoc admin tasks for Account Managers as required
Account Management of Inside Sales accounts

Job Requirements:

To be successful in this role:

Previous experience in data analysis/ sales support role
Proficient in Advanced Excel
Exceptional attention to detail and accuracy
Demonstrated experience with client/customer databases and content management systems
Most importantly, we are seeking an outstanding team player who is smart, enthusiastic, has a "can do" attitude, and wants to work for a business where they can make a difference

What we offer?

Fantastic training platform and support provided to boost your career 'IFF University' and more
Amazing leave benefits such as Paid Parental Leave, Wellness Leave and more
Hybrid 'Work from Home' options are available and can be discussed for most roles
An inclusive workplace culture focused on quality, customer service and environment
Free parking and canteen facilities onsite