- 12-month contract with the possibility of extension
- APS5 - $55.24 per hour plus super
- APS4 - $43.82 per hour plus super
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Complaints Management Complaints Officers
1 week ago
Chandler Macleod Broadmeadows, Australia**Location*** · - Broadmeadows, Victoria · - **Category*** · - Office Support · - **Salary** · - $43 AUD - $55 AUD Hourly · - **Posted** · - 11-Apr-2024 · - **Work type** · - Contract · - **Contact** · - Zoe Eagles · - **Reference** · - BH-159547 · - **Federal Government opportun ...
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Aps5 Complaints Officer
1 week ago
Chandler Macleod Broadmeadows, Australia**About the Organization**: · This leading Federal government agency supports Australian's in achieving their goals and supporting them to live a better life. Their work has an impact on a significant area in the social sector, and you can contribute to the difference that they m ...
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Aps5 Complaints Officers
1 week ago
DFP Recruitment Services Broadmeadows, Australia**Job description**: · **The Role**: · As a Complaints Officer, you'll be a vital part of the team, responsible for managing complaints and incidents. Your role will involve assessing, recording, and resolving complaints while adhering to legislative requirements and organization ...
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Aps4 Complaints Officer
1 week ago
Chandler Macleod Broadmeadows, Australia**Location** · *** · - Broadmeadows, Victoria**Category** · *** · - Executive**Salary** · - $43.82 AUD - $43.82 AUD Hourly**Posted** · - 11-Aug-2023**Work type** · - Casual/Temp**Contact** · - Jade Donnelly**Reference** · - BH-149676**Mandatory: Australian Citizenship required to ...
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Aps5 Complaints Officer
1 hour ago
Chandler Macleod Broadmeadows, Australia**Location*** · - Broadmeadows, Victoria · - **Category*** · - Health · - **Salary** · - $55.24 AUD - $55.24 AUD Hourly · - **Posted** · - 22-Feb-2024 · - **Work type** · - Casual/Temp · - **Contact** · - Teresa Zanatta · - **Reference** · - BH-157498 · - **MANDATORY: AUSTRALIAN ...
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Complaints Officer
4 days ago
HOBAN Recruitment Melbourne, AustraliaOur client is a prominent government agency with a strong commitment to improving the lives of individuals with disabilities and fostering an inclusive society. They work tirelessly to provide essential support and services to empower Australians with disabilities and their famil ...
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Complaints Officer
1 day ago
Victorian Gambling and Casino Control Commission Melbourne, AustraliaLocation: Melbourne | CBD · Job type: Full time · Organisation: Victorian Gambling and Casino Control Commission · **Salary**: $91,418 - $103,725 · Occupation: Regulatory Governance and Compliance · Reference: VG/GC3131 · Here at the Victorian Gambling and Casino Control Commissi ...
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Complaints Officer
2 days ago
Victorian Gambling and Casino Control Commission Melbourne, AustraliaLocation: Melbourne | CBD · Job type: Full time · Organisation: Victorian Gambling and Casino Control Commission · **Salary**: $92,332 - $104,762 · Occupation: Regulatory Governance and Compliance · Reference: VG/VG/GC3131 · Here at the Victorian Gambling and Casino Control Commi ...
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Complaints Officer
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Link Group Melbourne, Australia**Overview** · Investigate and coordinate complaints activity, providing a robust and transparent complaints process that will improve member experience and enable mutually satisfactory outcomes. · Identify any permanent corrective actions and make recommendations where possible ...
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Complaints Officer
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Charterhouse Melbourne City Centre, Australia**Work with a leading Melbourne organisation, contribute to the ongoing development of a professional complaint resolution service**: · - **You will be responsible for processing and investigating all customer feedback cases in a timely manner, providing exceptional customer expe ...
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Complaints Officer
1 day ago
Victorian Gambling and Casino Control Commission Melbourne City Centre, AustraliaAbout the organisation · The Victorian Gambling and Casino Control Commission (VGCCC) is an independent statutory authority which regulates Victoria's gambling industry. The organisation licenses, informs and educates, monitors and enforces the gambling industry through a risk-ba ...
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Complaints Officer
2 days ago
Victorian Gambling and Casino Control Commission Melbourne City Centre, AustraliaAbout the organisation · The Victorian Gambling and Casino Control Commission (VGCCC) is an independent statutory authority which regulates Victoria's gambling industry. The organisation licenses, informs and educates, monitors and enforces the gambling industry through a risk-ba ...
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Complaints Management Complaints Officers
4 days ago
Chandler Macleod Broadmeadows, Australia Full timeAbout the company: · As one of the Australia's largest providers of human resources solutions, Chandler Macleod has a proven track record of unleashing potential in people and companies. For over 40 years Chandler Macleod's recruitment business has connected leading-edge project ...
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Complaints Management Complaints Officers
4 days ago
Chandler Macleod Broadmeadows, AustraliaFederal Government opportunity open to Broadmeadows or Geelong. · 12-month contract with the possibility of extension · APS5 - $55.24 per hour plus super · APS6 - $60.26 per hour plus super · Out Federal Government Client is seeking multiple skilled Complaints Management Compl ...
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Complaints Assessment Officer
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Victorian Inspectorate Melbourne, AustraliaLocation: Melbourne | CBD · Job type: Full time · Organisation: Victorian Inspectorate · **Salary**: $91,418 - $103,725 · Occupation: Customer Service/Call Centre · Reference: VG/VI0037 · - The Victorian Inspectorate (VI) provides oversight of integrity, accountability and invest ...
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Aps5 Complaints Officer
1 week ago
Talent International Melbourne, Australia**Job Details**: · **Location** · Melbourne · **Salary** · Up to AU$55.24 per hour · **Job Type** · Full Time · **Ref** · BBBH99760_ · **Contact** · Samuel Beckett · **Posted** · 11 minutes ago · **Opportunity** · Great 12 month hourly rate contract opportunities based in Broadm ...
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Aps5 Complaints Officer
1 day ago
Talent International Melbourne, Australiaaustralia melbourne contract up to au$55.24 per hour**The opportunity** · Our client is a community focused Regulatory Federal Government Agency. They have an exciting opportunity available for multiple APS5 Senior Complaints Officers to join the Outstanding Matters Team in resol ...
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Employee Complaints Officer
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Talent International Melbourne, Australia**Job Details**: · **Location** · Melbourne · **Salary** · Negotiable · **Job Type** · Full Time · **Ref** · BBBH101742_ · **Contact** · Anita Fonseka · **Posted** · about 3 hours ago · **The role** · This Government Department is seeking an experienced Employee Complaints Offic ...
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Aps5 Complaints Officer
1 week ago
Talent International Melbourne, Australiaaustralia melbourne contract up to au$55.24 per hour**The opportunity** · Our client is a community focused Regulatory Federal Government Agency. They have an exciting opportunity available for multiple APS5 Complaints Officers to join the Outstanding Matters Team in resolving co ...
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Ministerial Complaints Officer
2 days ago
Talent International Melbourne, Australiaaustralia melbourne contract au$ au$55.24 per hour**The opportunity** · Our client is a community focused Federal Government Agency. They have an exciting opportunity available for multiple APS 4 & 5 Ministerial Complaints Officers to join the Internal Reviews Team in ensuring th ...
Complaints Management Complaints Officers - Broadmeadows, Australia - Chandler Macleod
Description
Federal Government opportunity open to NSW Charlestown, VIC Broadmeadows, Geelong, QLD Brisbane.
Out Federal Government Client is seeking a skilled Complaints Management Complaints Officers. The APS5 Complaints Officer is accountable under limited supervision to undertake moderately complex to complex work. Legislation, policies, procedures, standards, methodologies and precedents guide the position. The position will be required to undertake technical, research, policy and analysis activities and tasks using available information where options are not always evident. It will be required to perform procedural, clerical, administrative and operational tasks that supports and contributes to the agency's objectives.
The APS5 Complaints Officer will have a considerable level of contact with internal and external stakeholders and will be required to communicate with and provide advice on a range of matters to resolve moderately complex to complex enquiries.
Responsibilities:
• Managing complaints and participant incidents, including assessing, recording, resolving and referring as required.
• Managing escalated complaints and ensuring strict deadlines are met.
• Producing quality written correspondence for a range of audiences, including formal responses for the Minister.
• Coordinating correspondence, briefing and reporting functions for the Complaints Team.
• Supporting the Complaints Team to resolve day to day operations issues and assist in achieving the branch's strategic objectives.
APS4 Responsibilities:
• Supporting the coordination of complaints received, including resolving at point of entry, assessing, recording and referring as required.
• Contacting relevant stakeholders to confirm receipt of referred complaints and gather information.
• Escalating complaints in accordance with established Agency complaint handling processes.
• Contributing to record keeping activities to ensure team records are accurate and current.
• Coordinating correspondence, briefing and reporting functions to the branch as needed
This role closes for applications Thursday 18/5/24
Please note you do need to be an AUSTRALIAN CITIZEN for this Federal Government role.