Assistant Team Leader - Sydney, Australia - Drake Business Logistics

Drake Business Logistics
Drake Business Logistics
Verified Company
Sydney, Australia

1 week ago

Olivia Brown

Posted by:

Olivia Brown

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Description

Country:
Australia


State/Territory:

NSW

City/Suburb:
Sydney - CBD, Inner West & Eastern Suburbs


Work Type:

Full time


Jobs Descriptions


The purpose of this position is to provide leadership and guidance to the mailroom team employed at (DBL) Drake Business Logistic's client site based out of Sydney CBD.


Alongside performing all general mailroom duties, the Team Leader is expected to take a leadership position - managing disputes, handling complaints, and resolving issues in the first instance as an initial escalation point.


As Team Leader, this individual will be responsible for ensuring our supplied workforce reflects the professional brand of DBL in their presentation, behavior, and performance.


General Requirements & Duties


As the on-site representative of DBL, the Team Leader will be responsible for maintaining exceptional standards of both mailroom and workforce presentation, along with ensuring each employee is performing their duties in a correct, efficient manner.


Collaborating closely with the Operations Supervisor and Project Manager, the Team Leader will manage all day-to-day operational matters, driving the performance of a team of four Mailroom Operators.


Alongside leadership duties, the Team Leader is expected to perform all Mailroom duties required of their team of Mailroom Operators, including sorting inbound mail, preparing outbound consignments, and performing mail runs.


Duties are to include:

  • Performing all general mailroom duties at the client site.
  • Ensuring the mailroom is appropriately staffed at all times.
  • Fostering a highperformance workplace culture.
  • Maintaining awareness of all upcoming annual leave to ensure backup personnel are available.
  • Maintaining acceptable levels of mailroom cleanliness and presentation standards.
  • Resolving minor issues and disputes.
  • Employee performance management
  • Assistance with preparing management reporting.
  • Liaison with Fuji Xerox
  • Working with the Operations Supervisor to implement process improvements.

Work Type:

Full time Sydney - CBD, Inner West & Eastern Suburbs
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