Manager, Operations - Brisbane, Australia - Johnson Recruitment
Description
Establishing financial, staff and systems management operational excellence- Demonstrate commitment to the principles of social justice, access and equity
- Competitive salary, super and significant scope for advancement. Burpengary Qld
The Organisation
Fina Australia is proudly different. It is a non-government, profit-for-purpose provider of Supported Accommodation to people living with disability and/or given to complex behaviours.
Fina's approach to the support of our clients is quite unlike any other organisation.
As a profit-for-purpose organisation, 100% of profits/surpluses are put back into the business to grow our capacity to support more clients according to the "Fina Way".
Working in our organisation requires self-awareness, emotional intelligence, commitment to teamwork and an absolute commitment to the client.Working at Fina is not for everyone. We understand that.
However, if you are genuinely interested in a new, exciting and intelligent approach to disability support, we look forward to hearing from you.
The Role - Overview
Reporting to the CEO, The Manager - Operations will be responsible for a whole-of-organisation, client-centric approach to achieving Fina's Balanced Scorecard of Quality, Client, Corporate and Staff.
This will require:
- excellence in financial management;
- excellence in staff management and mentoring;
- ensuring seasonal planning and execution of plans to achieve Disability Support and Independent Living outcomes;
- clients' agreed individual goals
- increased client independence
- genuine community participation
- excellence in engaging and building genuine rapport with clients, families; guardians/advocates and other stakeholders
- maintaining up-to-date current knowledge and trends with regard to disability services;
Reporting to the CEO, the Manager - Operations will:
- be responsible for financial sustainability of Supported Independent Living (SIL) Services by ensuring viability (in the context of financial changes made by the NDIS) and adherence to budgets);
- be responsible for the day-to-day management and mentoring of Service Delivery Managers, Area Coordinators and frontline staff;
- be responsible for engaging with and securing feedback from all stakeholders regarding all aspects of service delivery to ensure informed reviews and strategic improvement;
- be responsible for the identification and realisation of business development opportunities;
- be responsible for implementation of client-centric systems and processes to ensure maximum choice and control according to NDIS, Quality and Safeguarding Standards;
- maintain an appropriate balance between of dignity-of-risk vs duty-of-care requirements in program implementation;
- ensure support ratios and rostering requirements are met;
- ensure all staff members receive ongoing training in disability matters, including but not limited to understanding and upholding clients' human rights.
Criteria
- tertiary qualifications, in Social Work, Psychology, Disability Services or a related field;
- demonstrated superior understanding of SIL practices and procedures;
- extensive knowledge and understanding of NDIS and other disability sector and new innovation funding;
- demonstrated experience in the development and delivery of programs for people with intellectual and/or developmental disabilities;
- high-level knowledge and understanding of policies, procedures and standards in the disability services sector;
Qualities and Attributes:
- demonstrated ability to merge with and function cooperatively in an established executive team;
- high-level management and leadership skills and experience;
- demonstrated experience in supporting and mentoring "direct reports"
- demonstrated capacity to understand and enhance systems and performance;
- demonstrated capacity to:
- think innovatively
- effect change
- shape a positive workplace culture and
- create a flexible responsive and productive workplace environment.
Remuneration
The Manager - Operations position offers a competitive salary plus superannuation. Attractive PPB/NFP salary-packaging arrangements are available.
Applications
If you are appropriately qualified, skilled and genuinely looking for a new and exciting challenge, please submit your resume in Word format by clicking the 'Apply' tab.
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