National Scheduling Officer - Brisbane, Australia - Bodewell Community Care

Bodewell Community Care

Verified Company

Brisbane, Australia

1 week ago

Posted by:

Olivia Brown

beBee Recruiter

Description

National Scheduling Officer

About the role:

Rostering

match consumers with staff according to preferences, working hours, availabilities, location, and cultural needs while maintaining effective travel distances between consumers for workers.

Also provide day to day support for consumers in relation to changes to care services, answer queries with Invoicing/rosters/visits and general communication. You will be reporting to the Team leader with client and personal support workers with issues that may arise.

To be successful for this role:

Rostering
match consumers with staff according to preferences, working hours, availabilities, location, and cultural needs while maintaining effective travel distances between consumers for workers.

- provide day to day support for consumers in relation to changes to care services, answer queries with Invoicing/rosters/visits and general communication.

Documentation accurate and timely recording of service delivery data, monthly reporting of performance, incidents, complaints suggestions and compliments in line with policies and procedures and work instructions
Operations accept and monitor referrals, assist and undertake service engagement for consumers, provide timely responses to internal and external customers, maintain confidentiality and provide advocacy for consumers as required.
Staff support/ Management participate and contribute to the team environment
On call prepare, manage, and participate after hours phone support as part of a roster system.
Administration general duties including data entry, processing invoices, taking minutes, assisting

- with mail outs, management of office supplies, filing and preparation/mail outs of various
- documents.

Customer Service maintain a positive rapport with consumers, internal and external staff, service

- providers, facilities, external networks and other BWCC departments.

Quality comply with procedures and policies, legislation, guidelines and assist the Quality
Coordinator with tasks as required.; and
Other tasks as directed by the Team Leader or the State Home Care Manager

Role Responsibilities

Administration

Resources will be used in a responsible, efficient, and costeffective manner.
Preparation and set up of new consumer files as well as filing, maintaining, and archiving of documentation as per policy
Ensure data entry of consumer assessment and relevant documents to computer system and G: Drive.
Assist with reconciling invoices
Cab charge ordering and management
Coordinate and assist with mail outs as required
Operations:
Maintain accurate records as per the documentation process.
Respond in an appropriate and timely fashion to consumer/service provider/ internal department

- queries and/ or concerns.

Respect consumer and worker privacy and maintain confidentiality of personal information

Operations:

Maintain accurate records as per the documentation process.
Respond in an appropriate and timely fashion to consumer/service provider/ internal department

queries and/ or concerns.

Respect consumer and worker privacy and maintain confidentiality of personal information

Financial Management
- enter services and costs into the database system and determine their accuracy consult with the Care Consultant about changes to consumer services

Resourcing/ Networking

Maintain effective working relationships with GPs, service providers and community agencies.
Develop resources and contacts to ensure up to date knowledge and information provision share these with the team
In Collaboration with Care Consultant be aware of community programs, volunteer organisations and other relevant resources for consumers.

Qualifications

Essential:

Customer service experience in an office management or administration role, preferably within aged care or call Centre.
Demonstrated organizational and administrative skills, attention to detail, time managements and lateral thinking.
Excellent communication, liaison, negotiation, and problemsolving skills.
Customer service skills and ability to communicate and build rapport with people from all walks of life.
Experience processing invoices and undertaking financial duties.
Excellent typing skills (speed and accuracy)
Ability to roster shifts.
Understanding of the Aged and/or Disability Sector.
Current National Police Certificate and Statutory Declaration (stating that you have never, in
Australia or another country, been convicted of murder or sexual assault, or convicted of, and sentenced to imprisonment for, any other form of assault) that allows work in Aged Care
Computer literacy with Microsoft Office (Word, Excel, Outlook) and the Internet; Desirable:
Experience using Consumer based computer systems
Familiarity in languages other than English

- _All successful applicants will be required to be fully vaccinated against Covid as an inherent requir