Client Services Officer - Mudgeeraba, Australia - Dedicated Staffing Solutions

Olivia Brown

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Olivia Brown

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Description

Client Services Officer
Are you looking for a position that provides the opportunity to further your existing skills and experience with a cohesive small team?

  • Full Time
  • Mudgeeraba location
- $55,000 to $65,000 + Superannuation


Our client's organisation is experiencing consistent growth and require a competent, friendly customer focused administrator to hit the ground running.


You will possess excellent communication and organisational skills, as well as the ability to work effectively within a team environment and independently.

You will be providing a range of administrative and customer support services to assist all parties & external stakeholders.

The role will involve proactive liaison with apprentices or trainees, students, their employers, industry organisations, apprentice support networks, etc.

it would be helpful (yet not essential - as there will be training & mentoring for the right new employee), to have knowledge of either of these areas - training or educational organisations, apprenticeship or traineeship programs, RTO's, AASNs, etc.


About You:


  • Microsoft Office (Proficient use), CRM & Database use
  • Strong administrative skills and excellent work ethic
  • Autonomously manage tasks & accurately enter data into relevant software
  • Proactive and positive approach with apprentices, employers, trainers, and all external stakeholders

Key responsibilities:


  • Handle enquiries by providing efficient and professional customer service
  • Ensure company policies and procedures are followed
  • Coordinating & setting up incoming new client documentation
  • Organising any ancillary or missing paperwork
  • Key liaison during client's progression, issuing relevant documentation or certificates
  • Associated administration duties where required

Interviews
Please forward your up-to-date Resume asap. 1st round interviews will be hosted via ZOOM, followed by face-to-face interviews for 2nd interviews.


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