Product Support Specialist - Crestmead, Australia - John Deere

John Deere

Verified Company

Crestmead, Australia

1 week ago

Posted by:

Olivia Brown

beBee Recruiter

Description

Who We Are

Integrity. Quality. Commitment. Innovation.
These are our values and not only what we stand by but what we stand for. We believe in empowering people. We create and deliver solutions. We give back to community. We think differently and we do it better.

Our innovative spirit has driven us to continually evolve and deliver solutions to our dealers and our community and made us a business that our people are proud of and proud to work for.

At John Deere, we run so life can leap forward.

This powerful purpose is our promise to humankind that we will dream, design, and deliver breakthrough products that sustain our world for generations to come.

The world is counting on us to feed billions of people and build vital infrastructures in villages, towns and megacities.

And we live up to the legacy our founder forged in a one-room blacksmith's shop nearly two centuries ago by creating a culture that brings out the best in all of us.

A culture where great ideas thrive because every voice is heard.

Title:
Product Support Specialist

Job Grade: 07

Hiring Manager**:
Juha-Pekka Ylikoivula

In this field-based role, you can be based anywhere in the Eastern states of Australia.

You will be operating from a home office and will be required to undertake regular domestic and international travel to meet the obligations of the position.

The Opportunity:

John Deere Australia is looking for a skilled Product Specialist with strong technical knowledge and expertise in agricultural equipment to provide product support for our world class equipment.

This field-based position can be located anywhere within the Eastern states of Australia and requires regular domestic and international travel to fulfill the responsibilities of the role.

Your responsibilities will include but not limited to:

Lead development and execution of the "Product Support Plan" specific to product line responsibilities.
Travel to customer and/or dealer locations to investigate product issues and provide resolution to product problems beyond DTAC capabilities.
Collect and analyse data from different sources (DTAC, machine telematics data, warranty, etc.) to support product problem resolution process.
Communicate machine insights to factory teams and field stakeholders.
Provide infield product optimisation support to field stakeholders and dealers.
Lead and participate in collaborative training events to improve individual and team knowledge levels.
You will be provided with a fully maintained tool of trade vehicle for use in accordance with the Company Car Policy.

About You:

What Skills You Need

Strong technical aptitude and ability to solve complex mechanical problems.
Fluent understanding of machine technical schematics, theory of operation, and diagnostic procedures.
Strong desire to selfdevelop and ability to absorb knowledge in fastpaced environment.
Professional communication skills, both written and oral.
Ability to work autonomously and in a team environment.

What Makes You Stand Out

Being an excellent communicator, who thrives on solving problems and working in a team environment.
Experience with diagnosing Electrical, Hydraulic, and Mechanical systems found on heavy equipment.
Experience working with vehicle CAN communication systems and diagnostic tools.
Knowledge and functional experience on advanced precision agriculture technology.
Knowledge of agricultural and/or heavy equipment service operations.

Education / Experience:

Ideally you will have a degree or equivalent related work experience in the following:

Degree in Mechanical Engineering, Technology, or other related fields.

What you'll get in return

At John Deere, you are empowered to create a career that will take you to where you want to go.

Here, you'll enjoy the support to think outside the box and the advanced tools and technology that foster innovation and achievement.

We are a Global company that truly values its people and provides a broad range of benefits which include a competitive remuneration package, flexible working, social activities, health and safety programs and ongoing training and development opportunities along with:

Annual Leave Loading
Professional Development Support (Higher Education, Training & Memberships)
13.5% Super (if you choose the John Deere Employee Super Plan)
Purchase Leave Available
Paid Community Leave
Flexible Working Options
Paid Parental Leave 16 weeks for all parents

What you need to do now
If you have the experience outlined above, and the passion to succeed, we would love to hear from you

Applications for this position will close at close of business
March 5, 2023
**John Deere believes in the power of diversity in the workforce and we and are committed to creating an inclusive environment for all employees.