Customer Insights Associate - Brisbane, Australia - Virgin Australia

Virgin Australia

Verified Company

Brisbane, Australia

1 week ago

Posted by:

Olivia Brown

beBee Recruiter

Description

Work type:

Full Time
Location:

Brisbane, Melbourne, Sydney
Job type:

Velocity Frequent Flyer, Customer Experience & Product
Applications close:

Customer Insights Associate:

Based in Sydney (preferred) or Brisbane or Melbourne
Hello. We're Velocity Frequent Flyer, one of Australia's largest loyalty programs.

With more than 11 million members (and counting), we live and breathe travel, and we love sharing our passion for memorable experiences with our members.

Imagine being immersed in a world where every day is an adventure, where you have the power to turn dreams into reality.

Where you're a part of a team that's rewriting the rules for how loyalty programs work and what they can bring to members.

That's the journey you'll be on in our team. Enabling members to redeem their points fast for breathtaking getaways, financial benefits, shopping experiences and a whole lot more.

All the while benefiting from a role that is part of the Virgin Australia Group, with all the exciting perks, support and opportunity available to our team members.

What you'll be doing:

The Customer Insights Associate continuously delivers high quality customer, member and competitor insights and intelligence across the Virgin Australia Group, including Loyalty, Product and Service Development, Marketing and Brand.

As a Customer Insights Associate you will support the Customer Insight team to design and build Customer Insight programs and deliver sophisticated insights, analysis and reporting, to help deliver strategic and tactical outcomes for the Virgin Australia Group.

You'll be great in this role if you:

Have 2+ years experience in an analytically orientated work environment
Are experience with customer research platforms, tools and privacy processes
Have internal stakeholder engagement and influencing experience
Understand quantitative and qualitative research
Are a natural at building strong relationships
Enjoy working and are responsive in a high pressure, fast paced environment
Have survey coding and execution experience
Understand and have worked with market research methods, tools and processes
Are degree qualification in Business, Marketing, Psychology, Statistics or related discipline
Have market research consultancy experience (desirable)
Are experienced in working with market research and CX platform vendors, including creating briefs, crafting reports and insights (desirable)
Have facilitated focus group facilitation skills (desirable)
Have infograph and other visual communication skills (desirable)

What you'll get from us
We're committed to looking after you, with some of the best benefits and conditions in the industry - including (but not limited to):

Heavily discounted air travel for you and your loved ones (including $1000 worth of travel credits per year)
Flexible working arrangements (including work hours and work from home)
Discounts on travel insurance, car hire, accommodation and experiences worldwide
Discounted Virgin Australia Lounge membership
Hospitality, retail, technology, beauty services and wellness discounts
Wellness support, including the _betterme_ digital wellbeing platform
A comprehensive Employee Assistance Program, which offers confidential coaching and support from qualified professionals for all aspects of life physical, mental, social and financial
Dress for Your Day enjoy the freedom to wear whatever is appropriate for the type of work you do and the day you have ahead of you

Equality rules

Ready to apply? We're ready to hear from you.