Team Manager Business Process Office - Parramatta, Australia - Sydney Water

Sydney Water

Verified Company

Parramatta, Australia

3 weeks ago

Posted by:

Olivia Brown

beBee Recruiter

Description

Team Manager Business Process Office
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Lead a team responsible for all aspects of the delivery of exception resolution contract(s):

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Provide input and support for the defect resolution and enhancement of SAP including modules such as IS-U and BDEx
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Monitor, manage and report on contractor performance indicators and compliance with the contract standards and conditions
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Fixed term role till November 2023 location Parramatta
At Sydney Water, we're passionate about making a difference to the lives of our customers and communities.

About us

We have a proud heritage and a progressive future, providing world class drinking water and beautiful waterways from the mountains to the sea.

We see the world is changing so we are changing too. Our people and their jobs are as diverse as the communities we serve.

About the role

In this position, you manage the timely resolution of assigned exceptions to enable the issue of accurate bills to customers.

Lead a team responsible for all aspects of the delivery of exception resolution contract(s).

The role is built up out of two elements contract management and business management.

Contract Management_
Manage contracts to resolve SAP customer relationship and billing system related exceptions.
Manage contracts to measure and report on quality assurance.
Ensure forecasts are issued to contractors to facilitate planning.
Prepare and update contract management plans for each contract.
Respond to contractrelated issues in a timely and commercially sound manner.
Ensure contract payments in line with policies, procedures and approved budgets.
Build and maintain positive and professional relationship with contractors.
Business Management_
Monitor internal and external IT systems to ensure that data quality meets contract requirements and business targets.
Review, analyse and improve business processes to eliminate rework and ensure compliance with all legislative and regulatory requirements.
Manage the timely resolution of information and system issues and concerns.
Manage fair distribution of workloads to deliver high quality products and services across the business.
Monitor expenditure, approved budget and prepare business cases as required.
Define business process requirements for any proposed system enhancements to exception resolution systems.
Monitor effectiveness of exception resolution standard operating procedures (SOPs).
Manage the revision of existing and development of new exception resolution SOPs.

About you

Relevant tertiary qualifications and/or relevant contract management and/or SAP customer relationship and billing (CR&B) system user experience.
Proven knowledge and understanding of SAP CR&B system exception resolution procedures.
Proven highlevel analytical, forecasting and contract performance monitoring skills using information systems.
Proven highlevel conflict resolution, verbal and written communication skills.
Ability to conduct risk assessments, understand budgetary processes and prepare business submissions.
Highlevel coaching, mentoring and people management skills, including managing teams through change.

Applications close:
Tuesday 18th
April 2023.
**_ Please see the position description for the role's full accountabilities._