Service Desk Officer - Canberra, Australia - National Museum of Australia

National Museum of Australia

Verified Company

Canberra, Australia

3 days ago

Posted by:

Olivia Brown

beBee Recruiter

Description

ABOUT US

At AFL SportsReady, through our Warumilang Program (dedicated First Nations Program), we partner with employers to create meaningful employment pathways for First Nations peoples.

ABOUT THE ROLE

Work onsite with National Museum of Australia
Supportive team environment
Fully funded qualification: Certificate III or IV in Information Technology
Support from a dedicated AFL SportsReady Field Officer to help you achieve your goals
If you are Aboriginal and/or Torres Strait Islander, you will also receive oneonone mentoring support and networking

The National Museum of Australia has an exciting opportunity as a Service Desk Officer within the Service Desk team of the IT business unit.

The Service Desk team works closely with staff across the Museum to ensure the reliable and functional operation of information technology services.

The Service Desk team ensures the service management and delivery of a stable and contemporary IT environment, which supports both corporate computing and exhibition environments.

This full-time traineeship (38hrs/wk) will be on a contract basis for 12-months.

WHY SHOULD YOU WORK WITH US?
Our employment pathways are the best way to fast-track your career. We will provide you with the real skills and experience needed to succeed when first starting your career.

DUTIES & RESPONSIBILITIES

Providing effective Service Desk support for IT Services' clients.
Recording incidents, service requests, status and resolution information using the Museum's Service Management System, escalating incidents and service requests appropriately.
Following procedures and liaising with other team members for the purchase of hardware and software.
Assisting in maintenance of IT equipment, asset management and record keeping.
Managing the issuing and location of userissued Museum hardware.
Providing guidance to clients on IT policies, procedures and technical issues.
Assisting in development and maintenance of operational procedures and documentation for IT systems within the Museum.
Participating in project work as required to implement IT enhancements.
Undertaking other duties as required.

JOB REQUIREMENTS

Have an interest in technology and the ability to learn new skills, technical knowledge, processes and tools, including those relating to the implementation, support and operation of ICT hardware and software
Knowledge of Microsoft Office products and operating systems.
Ability to work independently to achieve outcomes in a fastpaced environment.
Sound verbal and written communication skills
Willingness to undergo preemployment checks, including a police records check
Willingness to obtain and maintain a valid Security Clearance at Negative Vetting Level
Hold a current Drivers Licence

SALARY
$26,000 - $42,000 plus 11% Superannuation