Technical Support Specialist - Canberra, Australia - LS telcom

Description

LS telcom Australia Pty Ltd Antonio Grasso

LS telcom AG is the world's leading provider of technologies and consulting services for the efficient use of the radio spectrum in

all radio services. In an increasingly digital-networked world, we ensure that all spectrum users benefit maximally from radio

services. We optimize spectrum management and use in all markets and market segments.


Technical Support Specialist - Spectrum Management (M/F/d)
This Technical Support Specialist role will be part of a multi-disciplinary team to assist with project services, provide Level 3-4

support and maintenance services for support of a Spectrum Management software solution with a Federal Government

agency. Our preference for this full-time permanent position is to be Canberra based. However, we are seeking suitable

required.


Main tasks

• Resolution of assigned level 34 Help Desk Technical Issues and requests to meet SLAs
• Analyse, and implement client requirements and rectifications related to the technical operation of the software under

general direction and guidance

implementation of enhancements or improvements to the software

• Monitor and maintain interfaces to external systems
• Comply with established support process and procedures and contribute to the continuous improvement
• Maintain and update operational and technical support documentation
• Performs relevant Routine & Regular Operation Maintenance Activities

timeframes

• Support the Software Lead in coordinating technical input into major and minor patch release deployment processes
• Assist in producing Status Reports by monitoring and reporting progress of assigned tasks
• Running necessary workarounds for problems to keep the system operational

Qualification Profile

• NV1 clearance (minimum) or possess or willing to obtain an NV2 clearance, if required (Essential)
• Experience with Spectrum Management and associated software
• Experience in a ITIL service management
• Experience with working in a Quality management (ISO 9001) environment
• Testing or Training experience in software development (Desirable)
• Experience with software management tools such as JIRA, Confluence, ALM (Desirable)
• RF and system engineering experience would be advantageous (Desirable)

What we offer you

• Excellent compensation, great benefits, flexible hours, and an enjoyable work environment
• Collegial and highly professional team in a modern, international working environment
• Career opportunities worldwide

attachments as PDF.